Reservation Agent
Reservation Agent
Would you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career?
We are currently looking for a Reservation Agent to join us!
At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life, people who are always finding ways to make every guest’s experience enjoyable. Titanic Hotel Belfast opened its doors for business in September 2017. This luxury 119-bedroom hotel was created in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone travelling to the Titanic Quarter on business or for pleasure. The Harland & Wolff Drawing Offices, the earliest parts of these historic buildings, date from the 1880s and, over the following 100 years, played an essential part in the design of many of the world’s most famous ocean liners, the creation of the ‘floating hotel’ and influenced the design of many of today’s cruise ships. Belfast is the birthplace of the Titanic, and this heritage hotel is a sister to our award-winning Titanic Hotel, Liverpool. The hotel has been restored and operated by Harcourt Developments, an international property development company with over 50 years of experience repairing and renovating listed heritage buildings.
Job purpose:
To ensure that reservations are dealt with effectively and to carry out effective room merchandising to maximise room revenue.
About this role
Main duties and responsibilities:
To ensure that reservations are dealt with in an efficient and pleasant manner.
To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.
To provide a hospitable service to the standards laid down in the Standards Training Manual.
To be fully conversant with Hotsoft.
To maintain at all times the filing and filing system.
To communicate with reception at all times and assist where necessary.
To check all correspondence in connection with reservations and deal with accordingly.
To be fully aware of all types of bedrooms, all their facilities and locations.
To be able to offer an alternative (i.e. date, type of room) if we cannot provide what our caller requires.
To ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis.
To run all appropriate reports connected with rooms as laid down in the Reservations Manual and distributed to the General Manager and Reception Manager – as agreed with your manager.
To work in accordance with the rooms strategy/top line actions.
To communicate and co-ordinate group enquiries, rate quotes with the Sales Manager and Revenue Team as appropriate.
To ensure that group information and contracts are kept up to date and followed up in line with hotel policy.
To ensure that the hotel credit policy is adhered to.
To advise housekeeping of any special requirements requested, i.e. late booking, Z beds, cots and VIP’s.
To ensure that all standards and procedures comply with any Revenue/Finance Audits.
To develop and maintain good working relationships with all departments in the hotel.
To attend all relevant training as and when required.
To show willingness to take on additional responsibilities when necessary.
Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display.
To have a thorough knowledge of and adherence to the law with regard to the following company regulations:
Fire regulations and procedures
Health and safety regulations
First aid procedures
To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the Revenue Manager/Front of House Manager/Deputy General Manager/General Manager.
What you will need
Required criteria
- Right to work in the UK
Desired criteria
- Hospitality experience
