GSOC Night Operator

Our client is expanding its operation and is looking for motivated, customer focused analytical team player to join their GSOC team in Dublin 2.

Responsibilities:

The GSOC supports Global offices. This is a challenging and exciting chance to join a dynamic and progressive team, with multiple responsibilities which include but are not limited to:

• Answering routine and emergency alarm calls 

• Monitor alarms and video equipment including fire alarms, door alarms, and duress alarms.

• Provide general assistance to both employees and guests

• Maintain and enhance security and safety. You will support all client specific operational tasks.

• Conduct investigations and analysis on internal and external incidents. 

• Dispatch security officers, ERT, facilities, Local Emergency Services and EMS personnel as required via telephone and/or radio.

• Maintain various records of communications and events.

• Use multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact the Client.

• Communicate and disseminate information, using established communication vehicles, to key partners using best practices.

• Perform integral roles in daily operations, supporting the team on a global basis.

• Act as a liaison between the Physical Security Department and relevant stakeholders.

• Escalate (without delay) complaints and unusual/critical event information to the GSOC Lead.

In addition to standard GSOC duties the GSOC team are a support mechanism for other parts of the Client business, this includes performing confidential duties and responsibilities, related to shipping and logistics, managing inventory and various other technical tasks. Full training is provided.

Job Requirements:

• Advanced computer skills and proficiency, including – Microsoft Office, Genetic, C Cure

• Excellent verbal and written communication skills.

• Have a keen interest in global security risks.

• Strong analytical and problem-solving skills.

• Self-motivated and able to work under little to no direct supervision.

• A strong customer service focus.

• Ability to work in a team environment.

• Ability to multitask.

• Think through problems for logical solutions and remain calm and professional under stress.

• Strong decision-making ability during both crisis and non-crisis situations

• Must be able to speak clearly, give direction and provide guidance to employees and security staff during emergencies.

• Able to work and communicate effectively with all levels of leadership.

• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy.

• Ability to maintain confidentiality about specifics of sensitive information related to the role.

Qualifications:

• PSA License

• Prior experience of a Control Room environment is essential.

• Qualifications in data analytics, cyber security or equivalent is preferable.