Receptionist

About the Role:

We are looking for a friendly and professional Receptionist to join our team at Aberconwy, one of Darwin Escapes’ beautiful holiday destinations.

This is a fantastic opportunity for someone who enjoys working with people, has excellent communication skills, and is passionate about delivering outstanding customer service.

As a Receptionist, you will be the first point of contact for our guests, ensuring they receive a warm welcome and a seamless experience throughout their stay. This is a varied role in a fast-paced environment, ideal for someone who is organised, approachable, and able to multitask effectively.

This is a permanent, part-time position working variable days and hours, including weekends and bank holidays, in line with business needs.

About the Park:

Aberconwy offers a relaxing and welcoming environment, providing guests with a comfortable holiday experience in beautiful surroundings. The reception team plays a key role in creating a positive guest experience from arrival through to departure.

With a supportive team and a strong focus on quality and customer service, this is a great opportunity to develop your skills and build a career within a growing and reputable business.

Key Responsibilities:

• Welcome guests on arrival and provide a friendly and professional check-in experience

• Handle guest enquiries, both in person, over the phone, and via email

• Manage bookings, payments, and reservations using internal systems

• Provide information about the park, local area, and available facilities

• Handle guest feedback and resolve queries or issues promptly and professionally

• Coordinate with housekeeping and maintenance teams to ensure accommodation readiness

• Process check-outs efficiently and accurately

• Maintain a clean, organised, and presentable reception area

• Support administrative tasks and daily reception operations

• Follow all company procedures, including data protection and health & safety

• Work as part of the wider resort team to ensure guests receive an excellent experience

What We’re Looking For:

• Previous experience in a customer service or receptionist role is desirable

• Excellent communication and interpersonal skills

• Strong organisational and multitasking abilities

• A friendly, positive, and professional manner

• Good IT skills and confidence using computer and booking systems

• Ability to work under pressure in a busy environment

• A flexible approach to work

• A commitment to delivering an excellent guest experience

• The ability to work independently as well as part of a team

Why Join Darwin Escapes?

• Heavily discounted holidays across Darwin Escapes resorts

• Discounts when dining or using spa facilities across our resorts

• Free use of many resort facilities

• MediCash Health Plan

• Employee Assistance Programme

• Training and development opportunities

• Career progression opportunities

• Access to employee benefits and discounts

• Discounted gym memberships

• Enhanced holiday and sick pay

• Cycle to Work scheme

• The opportunity to sell annual leave

(Some benefits are subject to terms and conditions.)

Additional Information:

This is a permanent, part-time position with working hours arranged in line with business and resort needs.

The role requires flexibility to work weekends and bank holidays, as well as variable shifts.

The position involves working in a busy front-of-house environment, requiring prolonged periods of standing, use of computer systems, and regular interaction with guests throughout the day.

If you are friendly, organised, and passionate about providing excellent customer service, we would love to hear from you.