Night porter
Night porter
Job context: It is most likely that you will be the first person that our guests will meet, and the first impression that you give effects greatly what they think of the Hotel. Therefore, you are expected always to be well presented, to treat the guests in a friendly and professional manner, and to personally assume responsibility for resolving any queries or requests they have.
Scope and Purpose of the job
To assist in the organisation, supervision and smooth running of Reception, to ensure all guests are treated in the correct manner, and that all tasks are completed in accordance with Company procedures.
About this role
Primary Duties & Responsibilities
To be fully conversant with all facilities and services in the hotel, provide maximum guest satisfaction at all times, report any issues to management
Cash handling/reconciliation
To be conversant with and to operate all in-house administration procedures and to be able to operate effectively all business equipment required in the operations of Reception.
To be familiar with all areas of night operation and ensure a high standard of service is provided.
To be fully conversant and comply with health, safety, hygiene, fire and security regulations and procedures of the hotel, and to ensure others are aware of their responsibilities in this regard.
To ensure that a high standard of cleanliness and hygiene is maintained at all times in the hotel
Clearing of rooms after functions and cleaning and resetting
General cleaning duties as requested by Night Manager
Room service orders for food and beverage including preparing the drinks and meals.
Clearing the hallways for guest floors
Housekeeping orders for Linen items, toiletries, making a bed or clearing it.
Deal with any guest requests in a polite and timely manner
Work with the night team to ensure that the hotel is safe and secure, reporting any suspicious activity/security breaches to hotel management
Set up functions and breakfast for the following day
Any other reasonable management request
Coming to shifts on time and if there is any emergency to be happened, inform Duty manager for the absence at least 4 hours prior to your start time.
Occasional Duties
To assist and take part in training courses as required.
Any other duties as required by Management.
What you will need
Required criteria
- Welcoming, friendly, helpful demeanor
- Excellent organizational skills
- Ability to multi task and work under pressure
- Flexible working pattern
- Excellent interpersonal skills
- 6 months previous experience in front facing customer service environment
- Excellent communication skills
- Right to work in UK
- Educated to GCSE level or equivalent
- Must be flexible across a 7 day week
- must be aged 18+
Desired criteria
- 6 months night porter experience
- Clean driving licence
Skills needed for this job opportunity
Exceptional Customer Service Skills
