Receptionist

Main tasks and duties

·     To maintain and adhere to the company’s health and safety policies;

·     To greet customers with a friendly and approachable manner;

·     To ensure facilities hygiene standards are maintained to hotel standards;

·     To maintain and operate the reception area to hotel standards;

·     To operate the reception computer and balance the cash till at the end of every shift;

·     To ensure operation of the switchboard, dealing with all customer and telephone enquiries;

·     To maintain all reception records and ledgers as directed by management;

·     Booking and reservations for meals, and accommodation;

·     Processing all outgoing mails 

·     To provide the relevant departments with daily information i.e. bookings, resident count or any relevant changes or amendments;

·     To ensure all opening procedures and security are adhered to for the protection of staff and property and customers as a whole;

·     To promote and sell the hotel and its products in a friendly and helpful manner;

·     To greet staff in a friendly and approachable manner;

·     To ensure the hotel lobby is kept clean and tidy to hotel standards;

·     To clear glasses/cups etc that may be in the hotel lobby;

·     To deal and handle with customer complaints and requests;

·     To maintain a high standard of personal hygiene and appearance;

·     To ensure effective communication with management and peers;

·     To attend training courses as and when necessary;

·     To check and accept deliveries of goods and equipment as necessary 

·     To maintain proper and accurate records of all sales, guest accounts as required;

·     To ensure that due care is taken for the health and safety of yourself, other employees, residents, members, and any other persons on the premises;

·     Report and where appropriate take action on any incident, fire, loss, or damage;

·     To report all maintenance issues and take appropriate action;

Any other duties and responsibilities as requested by the management.