Business Service Dispatcher
Business Service Dispatcher
BUSINESS SERVICE DISPARCHER
We are seeking an organised, customer-focused Business Service Dispatcher to join our team.
This is a fast-paced role where you'll coordinate daily operations, schedule jobs, support drivers and ensure excellent service delivery to customers.
Reporting to the Head of Business Services and working closely with the Liquid Operations Manager, you will play a key role in maintaining efficient operations and customer satisfaction.
Key Responsibilities
Schedule and coordinate daily jobs and resources.
Assign work to drivers and operators.
Monitor job progress and provide updates to customers and management.
Handle customer bookings, enquiries and service requests.
Maintain accurate job records and operational systems.
Manage dockets, paperwork and customer accounts.
Assist with invoicing, pricing queries and general administration.
Collaborate with Operations, Sales, Accounts and Customer Service teams.
About this role
Skills & Experience
Strong communication and customer service skills.
Excellent organisation and time management abilities.
Ability to prioritise workloads and work effectively under pressure.
High attention to detail and problem-solving skills.
Proficiency in Microsoft Office and business systems.
Experience in dispatching, scheduling, customer service, or call centre environments is desirable.
This is an excellent opportunity to join a growing team and make a real impact on daily operations and customer service delivery.
