Polly's Food & Beverage Attendant - The Ross Hotel
Polly's Food & Beverage Attendant - The Ross Hotel
Overview
As Polly's Food & Beverage Attendant at The Ross Hotel, you will play a vital role in delivering exceptional service to guests in our dining areas. You will ensure a welcoming atmosphere, providing guests with a memorable dining experience while maintaining high standards of service and cleanliness.
About this role
Key Responsibilities
Greet and welcome guests in a friendly and professional manner, ensuring they feel comfortable and attended to.
Take food and beverage orders from guests, ensuring accuracy and offering recommendations as needed.
Serve food and beverages promptly, following the hotel's service standards and presentation guidelines.
Set up and maintain service areas, including tables, chairs, and any required equipment, always ensuring cleanliness and organization.
Ensure that guests' needs are met throughout their meal, including checking on satisfaction and refilling drinks as necessary.
Assist with clearing tables, removing dirty dishes, and resetting tables for new guests.
Support the bar and kitchen teams by coordinating orders and ensuring that food and drinks are served in a timely manner.
Handle cash, credit card, room charge, and gift card transactions accurately, processing bills and payments as required.
Maintain a clean and organized working environment, including clearing empty bottles, dishes, and glassware.
Ensure compliance with health and safety regulations, including food safety standards and hygiene practices.
Assist in setting up, serving, and clearing for special events or functions held at the hotel.
Respond to guest inquiries, providing information about menu items, promotions, and hotel facilities.
Report any guest concerns or feedback to the supervisor or manager to ensure guest satisfaction.
Assist in maintaining inventory of food, beverages, and supplies, informing supervisors of low stock or needs for replenishment.
Follow all hotel policies and procedures related to service standards, safety, and customer service.
Support the Food & Beverage team in achieving department goals and improving service quality.
Working Hours
As per the schedule provided, with flexibility to work weekends, evenings, and public holidays as required.
Working Conditions
This position involves standing, walking, and lifting. The role will require the ability to move quickly and efficiently in a busy environment while maintaining a professional appearance and attitude.
