Receptionist (Part Time)- Ballsbridge
Receptionist (Part Time)- Ballsbridge
The Property
Located on Merrion Road in the upmarket area of Dublin 4, our historic Victorian building was completely renovated in 2014 to create a luxury all-suite hotel.
This luxury property is ideal for the longer staying guest, and consists of 49 contemporary studio, one and two bedroom suites with fitted kitchens, blissful bedrooms and stylish bathrooms and has a superb location next to the RDS and the Aviva Stadium.
Why Join Premier Suites Ballsbridge?
At PREMIER SUITES, we are proud of our people-first culture and our commitment to creating an exceptional workplace where our teams can thrive. Our Dublin properties have been recognised for their outstanding workplace environment through a number of prestigious Great Place to Work® awards, including:
Great Place to Work® Certified 2026
Ireland's Best Workplaces™ 2026
Ireland's Best Workplaces™ for Women 2025
Ireland's Best Workplaces™ for Health & Wellbeing 2026
Ireland's Best Workplaces™ in Hospitality 2026
Best Workplaces™ in Europe 2025
These achievements reflect our dedication to supporting our employees, promoting wellbeing, fostering inclusion, and creating a positive and rewarding place to work.
Join a team that values collaboration, respect, development, and delivering exceptional experiences for both our guests and colleagues.
About this role
The Role
We are looking for an experienced, professional and friendly candidate for this role. Based in PREMIER SUITES Ballsbridge, the candidate will be responsible for handling reception and reservations procedures for the property.
The ideal candidate must be a team player with the ability to multitask, be standards‑driven and detail‑oriented, with a strong desire to progress within the hospitality industry.
What’s involved in the role:
To carry out receptionist duties - Welcoming guests to the property, Providing effective check-in and check-out and operating the switch board when required.
To anticipate guest’s needs and ensure that service is provided to the level they require and beyond their expectations.
Manage telephone and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
Maintain a thorough understanding of properties facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
Ensuring guest complaints, queries and suggestions are dealt with quickly and efficiently.
Use of onsite computer systems including Opera and Room cloud channel manager, email and Microsoft packages
A person who may be suited to this role will have:
At least 1 years’ previous experience in a Customer Service Environment
The ability to use Microsoft Word and Excel.
A creative and solutions-focused approach when problem-solving.
Excellent communication and customer service skills. The ability to use business English verbally and through email correspondence is essential.
Why work with us?
We are a small team that promote working together as a team. We believe in promoting from within. We encourage learning and development and offer a wide range of courses through our online learning platform Eureka. We are also very flexible if people want further education. We are not a Food & Beverage / Function property so late hours are not the norm. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required and can offer those service as part of PREM Group.
