Housekeeping at Culloden
Housekeeping at Culloden
JOIN A LEGACY OF HOSPITALITY
Welcome to Hastings Hotels, a family-owned business that owns and operates six hotels in Northern Ireland including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a standalone gastropub, and a luxurious spa.
For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. But it’s not just about the products; it’s our people who bring the Hastings experience to life.
With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded marketplace. If this sounds like you, we have exciting opportunities available within our Housekeeping Team at the 5-Star Culloden Estate & Spa.
Roles include:
Room Attendant: Ensuring our guest rooms are presented to the highest standard.
Public Areas Attendant: Keeping our hotel spotless and welcoming for our guests everyday.
Laundry Room Attendant (full-time): Working behind the scenes to keep our supplies crisp and clean.
For full-time roles you can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. For casual positions you will be offered a variety of shifts, successful candidates must therefore have a flexible approach and be able to work on a rota basis. The rate of pay for casual work is £9.55 to £12.75 per hour depending on your age.
We place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the wider Group. We believe that the right behaviours and attitudes are more critical than every last qualification – we can help you attain those – and offer an extensive range of learning and development opportunities.
We’re committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey.
In addition to a competitive rate of pay, Hastings Hotels offer a range of benefits including:
Complimentary meals when on duty.
An exclusive, preferential room rate across our entire portfolio of hotels.
20% Discount on food at our restaurants.
Retail discounts and perks.
Free parking at selected sites.
29 days’ holiday increasing with service, plus your birthday.
Access to an extensive health and wellbeing programme.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers/life-at-hastings/
Hastings Hotels is an Equal Opportunities Employer.
About this role
To ensure that all housekeeping areas within the hotel are cleaned and presented to the Hastings Standard for the greatest enjoyment of our guests.
Duties will vary depending on the role but could include:
Cleaning and servicing bedrooms, bathrooms, corridors, and public areas of the hotel. Typical tasks include vacuuming, mopping, cleaning all in-room facilities, and stripping and making beds.
Providing a laundry and dry cleaning service for the greatest enjoyment of the guests and maximum resource efficiency for the hotel.
To receive, sort, and process hotel linen in accordance with Hastings standards, ensuring finished items are correctly stored and accurate records maintained.
To check items for damage and take appropriate action to ensure they are not returned to stock in a damaged state.
To process guest laundry and dry cleaning to high standards, ensuring items are accurately labelled and returned to the correct bedroom.
To provide a Turn-Down Service for guests, preparing rooms for evening rest and providing finishing touches to the Hastings Standard.
To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
To always maintain the security of bedrooms and stock, immediately reporting any breaches and dealing with lost property in accordance with company procedures.
To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
Greeting guests and responding to their queries.
To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
To comply with all health, safety and hygiene policies and procedures.
Any other duties as required by management.
About You
We would love you to have some similar previous experience, but this is not essential as our Housekeeping Team will provide you with full training.
What you will need
Required criteria
- Right to Work in the United Kingdom
- Excellent attention to detail
- Ability to work well independently and as part of a team
- Ability to deliver an exceptional standard of customer service
Desired criteria
- Educated to GCSE standard or the equivalent with grades A-C in English and Maths.
- Previous professional cleaning or hospitality experience
Skills needed for this job opportunity
Exceptional Customer Service Skills
Cleaning Skills
Teamwork
