Accommodation Manager

 Job Title: Accommodation Manager

Reports To: Operations / General Manager

Responsible For: Accommodation Department

Ensure all bedrooms, back of house and public areas are cleaned, serviced and maintained to the highest standards.  Lead, organise, direct and support all accommodation operations and employees to obtain the highest standards and to provide efficient, prompt, courteous, trouble free and proactive service to customers, hence maximising customer satisfaction.

PRINCIPAL ACCOUNTABILITIES

• Ensure rooms, furnishings, facilities and equipment are maintained in the cleanest possible condition and ensure that repair and maintenance is completed as required.

• Co-ordinate availability of rooms with Reception, ensuring any room discrepancies are communicated to ensure accurate room status at all times

• Check the arrivals list daily and ensure any VIPs, regular and long stay guests are taken care of appropriately.

• Together with supervisors conduct daily and random inspections of hotel and follow up.

• Schedule employees in accordance with forecasted occupancy and adjust staffing as necessary for changes in occupancy.

• Supervise and control all Accommodation operations ensuring prompt reporting of and action on issues. Ensure follow up as required.

• Schedule and supervise all rotational and special cleaning programmes.

• Ensure proper handling of Lost and Found

• Responsible for strict key control

• Ensure that costs of heat, light and power are kept to a minimum and that the use of these systems is optimised.

• Maintains heating, ventilating, air conditioning equipment, lifts, fire alarm and other essential equipment in optimal operating condition by ensuring routine maintenance and repairs are carried out.

• Manage preventative maintenance schedules throughout the hotel as per Hotel standards.

• Ensure adherence to all statutory regulations by regularly reviewing policies and procedures

• Ensure maintenance of technical plans, reference books, parts list, suppliers catalogues and any other relevant documentation

• Monitor guest feedback and produce appropriate action plans.

• Manage the delivery of high quality service to guests by ensuring guest needs and reasonable requests are met, seeking opportunities to continually improve guest service.

• Deal with any guest comments or complaints according to and report as appropriate to the General Manager.
  

  Finance Management

• Oversee inventory, purchasing, disbursement and cost control for all linen, cleaning, guest rooms, toilets, laundry supplies and Accommodation related machinery and equipment.

• Prepare and manage a cost effective budget with measurable targets for the department within the financial parameters set down by the hotel budget

• Ensure purchase orders are requested for any expenditure.

• Effectively monitor and analyse variations from the budget

• Develop procedures that track, report on, and control the running costs of the department

  Human Resources and Training

• To develop formal training plans and conduct on the job training sessions for Accommodation Department employees

• To assist in the identification of training needs within the Accommodation Department

• To establish and maintain effective Employee Relations within the department

• To identify employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the Human Resources Department

• Looks for ways to motivate and challenge employees

• With guidance from the Human Resource Department to conduct such functions as:

• -Recruitment interviews

• -Corrective action interviews

• -Grievance meetings

• -Performance appraisals

• -Coaching and training sessions

  Health & Safety

• To ensure that all potential and real hazards are reported immediately

• To be fully conversant with all departmental Fire, Emergency and Bomb Procedures

• To ensure that all staff in the department work in a manner which is safe and unlikely to cause risk of harm or injury to selves or others

• To stimulate and encourage a general awareness of Health & Safety issues in relation to all tasks and activities undertaken in the Department

• To ensure that all members of the Department, including casual employees, have received adequate training in all aspects relevant to Health & Safety

• To ensure that the highest possible standards of personal hygiene are maintained by all members of the department

  Miscellaneous

• To attend and contribute to Department meetings, Morning meetings and weekly function sheet meetings

• To ensure that all Accommodation employees are wearing the correct uniform, which should be clean and in good repair

  General Duties

• To attend any meetings or training sessions/courses as required by Management

• To assist fellow employees to perform similar or related jobs as and when necessary

• To ensure guest satisfaction by performing such duties as attending to their requests and enquiries courteously and efficiently and accepting changes or additions in work hours which are necessary for the maintenance of uninterrupted service to Hotel Guests and Patrons

• To clean and maintain the work area, materials and equivalent, to report defective materials and equipment to superior

  To be fully conversant with:

• Hotel Fire, Bomb and Emergency Procedures

• Hotel and Company Security Procedures

• Hotel Health & Safety Policy and Procedures

• Hotel Facilities and Attractions

• Hotel Standards of Operation and Departmental Procedures

• Current Licensing Procedures

• Methods of Payment accepted by the Company

• Short and Long-term Marketing Promotions

• To continuously endeavour to improve the To be flexible in your role and the hours you work

• To continuously build and maintain relationships with clients and colleagues in every department

• To promote and sell the hotel products & services and have full knowledge of them

• Adherence to all Hotel and where appropriate financial and sales policies

Perks and Benefits of working at The Diamond Coast

• Very competitive salary

• Career progression opportunities across the Windward group

• Employee Assistance Programme

• Digital Wellness Programme

• Complimentary, high quality meals on duty including breakfast, lunch & dinner

• Discounted room & dining rates in Windward properties for you as well as friends and family

• Refer-a-friend scheme

• Training and development opportunities dedicated to your development

• Employee awards & staff recognition scheme including employee of the quarter, long service awards, team recognition days and random treat days