Service Advisor

About this role

 Main Duties:

The role involves both face-to-face and telephone interaction with customers, always with the goal of delivering exceptional customer service and support.

This is a fast-paced and rewarding position that requires excellent teamwork, strong communication across departments, and a consistently professional approach.

The successful candidate will naturally put the customer first, bring a positive and enthusiastic attitude to their work, and demonstrate strong organisational and time management skills.

 The role also includes promoting products and services such as EVHCs and Service Plans, so an understanding of these offerings will be beneficial.

Key responsibilities include:

• Managing and maintaining the customer database while proactively engaging with customers

• Building long-term customer relationships through excellent service and communication

• Promoting and supporting Aftersales products and services

• Taking an active role in dealership social media activity, including appearing in and leading social media content initiatives

• Working closely with colleagues across departments to deliver a seamless customer experience

About you:

The ideal candidate will have:

• A genuine passion for our brand and delivering the highest levels of customer service

• Previous experience in a similar role within a franchised car dealership

• Experience with One-Link, fleet operations awareness, and Motability Accreditation (desirable but not essential)

• A full, valid UK driving licence

• Strong IT literacy

• Excellent verbal and written communication skills

• The confidence and enthusiasm to help grow the department's social media presence

• The ability to proactively manage and develop customer relationships through effective database management

• Strong multitasking and time management skills, with the ability to thrive in a busy environment

The Successful Candidate Can Expect:

• A competitive industry salary, recognising experience, hard work, loyalty, and achievement

• Bonus earning opportunities

• Company Pension Scheme

• 30 days holiday including statutory holidays, increasing with length of service

• Manufacturer training and development programmes

• Permanent, full-time employment

• Health, Wellbeing and Discount Shopping Membership

• Employee discounts

• Long service recognition

• Staff celebration events

• Company awards

• A company culture built on recognition, support, and inclusion

Mervyn Stewart is an equal opportunities employer. We are committed to providing quality, secure employment within a positive working environment where all colleagues are treated with respect and valued for their contribution. We recognise and appreciate both commitment and achievement and believe in supporting our people to succeed.

Mervyn Stewart reserves the right to expand the selection criteria to assist with shortlisting. Applications may close early if the required quality or volume of applications is received.