IT Systems Trainer

Are you experienced in delivering engaging training on software systems and digital platforms? Do you enjoy helping others build confidence, develop new skills, and get the most from the tools they use every day? Have you successfully supported teams through system changes, new software implementations, or process improvements? Do you have experience working within the care sector and understand the importance of technology in supporting high-quality care and operational excellence?

If you're a confident communicator who is passionate about learning, technology, and empowering others to succeed, we'd love to hear from you!

The IT Systems Trainer plays a pivotal role in empowering our franchise network to make the most of the technology that supports the delivery of outstanding care. This is more than just a training role. It's an opportunity to shape the way people work, build confidence in new systems, and drive the successful adoption of technology across the business.

As a trusted subject matter expert, you'll play an important role in supporting system rollouts, promoting best practice, and helping colleagues embrace new ways of working. Through a combination of training, coaching, and ongoing support, you'll help ensure our teams have the skills and confidence they need to work efficiently, remain compliant, and focus on what matters most: delivering exceptional care and support to their communities.

What you’ll be doing

• Provide technical support to new and existing Franchise Owners for approved software 

• Delivering training and coaching for approved software, both online and face to face 

• Supporting new Franchise Owners with their initial software onboarding 

• Provide advice and guidance on system related issues to users and management team members 

• Prepare, update and revise training materials and courses 

• Manage projects and work-streams including training, system upgrades, changes, and system testing 

• Support relationships with Franchise Owners, Franchise Support Centre staff and approved suppliers 

• Support with auditing offices to ensure correct system usage and appropriate digital practices are being adhered to 

• From time to time, carry out duties that may fall outside the summary of the role at the request of the Directors that are within the scope and spirit of employment with Caremark. 

What we’re looking for

• Good communication skills and self-confident 

• Manage own workload and diary 

• A problem solver with a positive can-do attitude 

• Technically minded but able to communicate effectively with non-technical users 

• Have excellent attention to detail and be a team player 

• Ability to provide positive leadership on allocated workstreams and projects 

• Knowledge of domiciliary care would be beneficial  

• Ability to remain professional when handling challenging queries and customers 

• Be proficient in using Microsoft Office products 

• Have experience of operational software/systems training or skills development 

• Ability to learn new software and systems quickly  

Preferred candidates will have experience in using rostering software such as Access People Planner or similar rostering software used in domiciliary care businesses. It would also be preferred if candidates have experience in training or coaching users on effective use of software.   

About Caremark

Caremark is one of the largest UK home care franchisors, with over 150 franchise offices operating across the UK and internationally. Our franchisees work at the heart of their communities, delivering personalised care in customers’ homes, from a little extra help with daily life through to more complex care such as Dementia support.

With a reputation for excellence since our inception in 2005, Caremark has grown into one of the UK’s leading providers of home care services.

Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026)
We’re proud winners of the British Franchise Association HSBC Franchise of the Year and ranked Top 5 in the Elite Franchise Top 100 (2026). Our success is built on strong values, effective systems, and a genuine commitment to supporting our franchise network.

Why join Caremark?

At Caremark, we believe a great workplace culture drives exceptional results. Everything we do is guided by our six core values:

Positive | Compassionate | Accountable | Trustworthy | Honest | Supportive

You’ll be empowered to make a real difference in a supportive, values-led environment, where your expertise is respected and your development is prioritised.

The kind of person who’ll thrive here

• Disciplined and focused, with a high attention to detail

• Confident and proactive, happy to take ownership

• A strong problem solver who looks for better ways of doing things

• Motivated by continuous improvement

• Comfortable working both independently and collaboratively

Benefits

• 33 days holiday (including bank holidays)

• 5 paid volunteering days per year

• Annual personal development budget

• Private medical insurance

• Life insurance cover

• Company pension scheme

• Free wellbeing counselling programme & support

• Ongoing training and development opportunities

• Business travel expenses

• Flexi-time- start between 08:00 and 10:00 and finish between 16:00 and 18:00

Interested?

If you enjoy working with data, improving systems, and making a real impact in a purpose-driven organisation, we’d love to hear from you.

Apply now and become a key contributor to our Systems & Data team.