Crowne Plaza - Assistant Night Manager
Crowne Plaza - Assistant Night Manager
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
This role will involve assisting the Night Manager in ensuring that night audit procedures are adhered to and also to deal with guest queries to ensure the comfort, security and safety of guests. You will work as Night Duty Manager in absence of Night Manager and ensure all services provided in hotel meeting high standards of Crowne Plaza. In this role you will monitor night porter and late-night food & beverage staff. We will provide you full training of Property Management systems and Hotel health and safety.
Hours
40 hours
What we offer
· Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
· Health Care Cash Plan
· Diamond membership of Kingsbridge Hospital Group
· Enhanced Pension Scheme
· Enhanced Maternity Pay
· Enhanced Paternity Pay
· Cycle to work
· Recruit a friend scheme
· Employee Appreciation and Social Events
· Employee of the Month Award
· £20 for completion of FLOW training
· Increased Annual leave with service
· Discount at Bodyscape – Employee rate and family and friend rate
· Cyrospa discount rate at Bodyscape
· Discount at Puregym
· Communication and advice on Health and Wellbeing
· Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
· Work for globally renowned Hotel Brands
· Reward Club Incentive Scheme
· Hotel Incentive scheme
· Employee Assistance Programme (EAP) & Wellbeing App
· Perks & Discounts – access to perks and discounts on travels, shopping and much more
About this role
Your day to day
In absence of Night Manager act as Night Duty Manager responsible of smooth running in all departments
Complete all reception night duties include cash up, night audit, night reports check in late arrivals and do early check in.
Assist the Night Manager in the management of all night staff accordingly
Provide solution for any problem/complaint by guest as per Hotel Problem resolution Policy.
Supervise and Serve food and beverage to resident guests at night, observing correct service and cash/charge procedures.
Do Property walk around and report any defects and issues to relevant department
Go through daily conference sheets and set rooms if requested by Conference department
Keep all public areas neat and tidy and free from anu hazards.
Liaise with all other departments on any guest request i.e., wake up calls, book taxis, early breakfast, group departures, etc.
Actively participate in any training and personnel exercises designed to improve standards and performance levels
Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times
Upkeep of the equal opportunities policy to ensure that there is a neutral working environment
Work in accordance with standard procedures within each department
How do I deliver this?
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels.
Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.
What you will need
Required criteria
- Experience within a customer service role
- Good Communication and written skills
- Good with computer systems and Apps
- Must have a clear understanding of speaking and understanding English
Desired criteria
- Experience within the hospitality industry
- Previous night shift work
