Call Centre Office Administrator
Call Centre Office Administrator
Reports to:
Reports to the Business Service Supervisor and Head of Business Service.
About this role
Responsibilities:
Answering all telephone calls in prompt, clear & friendly manner.
Transferring calls efficiently.
Responding to customer queries.
Ensuring customers details are captured accurately when booking services.
Carry out precise data entry and other administrative duties.
Shared office Tasks below
Processing online orders.
Answering the door and greeting customers at the front desk.
End of month Matching and posting invoices & statements
Ensuring all your allocated/Department dockets are up to date.
Answering phone calls.
Setting up new accounts for different departments when required as per phone call received.
Assisting your Accounts Colleagues/Financial controller with any quires in relation to your department regarding price errors/invoices/tonnage errors.
Generating & Exporting calls when rostered or required.
Assisting with the training of new employees when required.
Further development: https://www.ul.ie/gps/courses/supply-chain-associate-diploma-apprenticeship
Ability to commute/relocate: Oranmore, County Galway: reliably commute or plan to relocate before starting work (preferred).
