Day Porter (Full Time)

As a Day Porter, you are often the first and last point of contact for our guests, playing a crucial role in shaping their experience at The Gleneagle Hotel. You will be instrumental in ensuring every visitor feels valued and supported from the moment they arrive.

Key Responsibilities:

• Deliver polite and efficient porter services, ensuring every guest interaction contributes to exceptional satisfaction.

• Provide comprehensive information and personalised recommendations on local attractions, events, and directions, enriching our guests' visits.

• Offer proactive support to various hotel departments, ensuring seamless operations and a cohesive guest experience.

• Warmly greet and welcome guests at the hotel entrance, creating a memorable first impression.

• Assist guests with luggage, guide them to their rooms, and clearly explain room features and amenities.

• Anticipate and fulfil guest needs within the lobby area, maintaining comfort and convenience.

• Efficiently set up and dismantle meeting rooms, ensuring they are perfectly prepared for various events.

• Maintain up-to-date knowledge of the hotel's offerings and the surrounding area to provide accurate assistance.

What We Are Looking For:

• Ideally, you will bring previous experience in customer service, hospitality, or tourism, though a genuine passion for guest care is paramount.

• A positive demeanour and outstanding interpersonal skills, enabling you to connect effortlessly with guests and colleagues.

• A proactive approach and the ability to manage tasks independently, demonstrating strong initiative.

• Flexibility to work weekends, contributing to our commitment to exceptional service every day.

We are proud to be an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, colour, national origin, sex, gender identity or expression, sexual orientation, age, marital status, disability, or any other protected characteristic. We are committed to ensuring that individuals with disabilities are provided with reasonable accommodations to participate fully in the application or interview process, perform essential job functions, and access benefits and privileges of employment. If you require accommodations at any stage, please contact us—we're here to support you.