Workshop Controller
Workshop Controller
Workshop Controller
Do you have experience managing a busy workshop and motivating a team to deliver their best?
Are you looking for a new challenge within a successful and growing dealership, supported by a strong management team? If so, we’d like to hear from you.
Role Overview
As Workshop Controller you will coordinate and support a team of Technicians, ensuring work is allocated effectively and completed to a high standard within agreed timescales.
You will play a key role in maximising workshop productivity and efficiency while maintaining excellent standards of quality and customer satisfaction. You will also continually review workshop processes, identify opportunities for improvement and help ensure the smooth day-to-day running of the department.
About this role
About This Role
Manage workshop workload and allocate jobs to Technicians to maximise productivity and customer satisfaction.
Ensure vehicles complete the eVHC process and support Service Advisors with additional work requirements, costs and timings.
Monitor repairs to ensure all work is completed correctly, efficiently and Right First Time.
Identify warranty repairs and obtain authorisation where required.
Support Technicians with complex technical issues and escalate when necessary.
Keep Service Advisors updated on repair progress and additional work.
Ensure Repair Orders/Job Cards are accurate, complete and suitable for customer explanations and warranty claims.
Carry out quality control, including road tests where required.
Maintain high standards of health, safety and environmental compliance.
Ensure completed vehicles are prepared and ready for customer collection.
The Person:
· Ideally fully qualified to Master Technician level and have experience in a supervisory/managerial role
· Must have at least 3 - 4 years experience, ideally within a franchised workshop
· Must possess experience in electrical repairs and the use of diagnostic equipment
· A full driving licence is essential
Other Information:
· Manufacturer Training Pathways and Programmes
· Membership of Kingsbridge Hospital Diamond Club
· Enhanced maternity and paternity leave
· Free Company healthcare with Health Shield including cashback, discounts and perks
· Access to a discounted Private Healthcare Scheme
· 30 Days Annual Leave
· Cycle to Work Scheme
· Long Service Awards
· Pension Provision
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
Donnelly Group is an equal opportunity employer.
The company reserves the right to expand the short listing criteria to facilitate the short listing process.
Apply now to embark on a rewarding career journey with us!
What you will need
Required criteria
- Ideally fully qualified to Master Technician level and have experience in a supervisory/managerial role
- Must have at least 3 - 4 years experience, ideally within a franchised workshop
- A full driving licence is essential
Skills needed for this job opportunity
Customer Relationship Management
Customer Service
Leading Teams
