5* Hotel Porter
5* Hotel Porter
As a Hall Porter at The Fitzwilliam Hotel, you are often the first and last point of contact for our guests. You will deliver a signature Fitzwilliam welcome that prioritises warmth, attentiveness and a flawless guest experience from the moment of arrival through to departure, while supporting the smooth operation of the lobby and guest services.
Key Duties & Responsibilities
Guest Service
Maintain a professional, friendly presence at the hotel entrance and lobby at all times.
Greet guests warmly, offering personalised assistance with check-in, luggage and orientation.
Anticipate guest needs and preferences, delivering thoughtful touches that enhance their stay.
Assist with guest transportation as required.
Offer clear information on local amenities such as transport hubs. pharmacies and emergency services.
Assist with valet parking of guest vehicles when required.
Teamwork & Communication
Liaise with other departments to fulfil guest requests promptly and professionally.
Stay fully informed about hotel facilities, menu updates, promotions, corporate events and new product introductions to confidently answer guest queries.
Communicate guest preferences and feedback to relevant teams to support personalised service.
Support the wider Guest Services team during peak times or special events.
Support other areas of the hotel when needed to ensure uninterrupted guest service.
Safety & Presentation
Monitor and maintain the security of the lobby and entrance area.
Safely store and manage guest luggage, keeping accurate records and ensuring secure handling.
Ensure the entrance and lobby remain clean, tidy and selcoming; carry out light cleaning tasks when needed.
Maintain impeccable personal grooming and presentation standards.
Follow all fire safety and health & safety procedures.
About this role
The ideal candidate:
Holds a full, valid, clean driving license.
Has strong knowledge of Dublin’s attractions, transport options and cultural highlights.
Demonstrates flexibility in work schedule to support uninterrupted guest service.
Possesses excellent communication and interpersonal skills.
Ideally has previous experience in a luxury hospitality or, at a minimum, customer-facing role.
Is physically capable of standing for extended periods and assisting with luggage handling.
Is proactive, reliable and committed to delivering exceptional guest experiences.
What you will need
Required criteria
- Ability to work on a fully flexible schedule
- Full driving licence
- Customer service experience
Desired criteria
- Luxury hospitality experience
- Good knowledge of Dublin
Skills needed for this job opportunity
Exceptional Customer Service Skills
Luggage Handling Skills
Local Knowledge Skills
