Bar Assistant

Job overview

As a Bar Assistant you will deliver a great experience, you will prepare beverages and/or serve food in a timely manner, prioritising people first by creating memorable experiences for our guests. This role requires expertise in beverage preparation and service, ensuring quality and consistency. You will maintain integrity by adhering to all service standards and procedures. You will also contribute to a seamless guest experience by working collaboratively with your team, demonstrating partnership will be responsible for serving and ensuring the wellbeing of our guests within the Bar and Restaurant, demonstrating a strong people first approach.

Key Accountabilities

• Greet guests pleasantly as they approach the bar, promote house drinks and use up-selling skills to increase revenues, creating a warm, people first environment.

• Ensure you are providing a top tier customer service experience that stands out from our competitors, delivering a memorable people first experience.

• Prepare beverages requested by guests using established pouring standards and drink recipes to provide a consistent product to the guests and to control costs, demonstrating your expertise in beverage preparation.

• Coordinate food service with Restaurant(s) for bar/lounge guests if applicable, fostering a seamless partnership with other departments.

• Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable, ensuring responsible service and upholding integrity.

• Follow established hotel safety protocols and procedures at all times. Immediately report any safety/service incidents to the Supervisor or Manager on duty, maintaining a safe environment and adhering to Integrity.

• Take action to solve guest problems/complaints using appropriate service recovery guidelines, demonstrating a people first approach to problem-solving.

• Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies, demonstrating your operational expertise.

• Perform pre and post-shift work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.), ensuring operational expertise and efficiency.

• Check all necessary supplies in line with hotel procedures and manage liquor inventory, maintaining stock control and demonstrating expertise and integrity.

• Ensure that all liquor is properly secured before, during, and at close of shift, upholding Integrity and responsible asset management.

• Obtain, count and secure bartender’s bank; receive cash and credit payments from customers; give accurate change and balance cash drawer at end of shift in line with hotel procedures, maintaining financial Integrity and accuracy.

• Any other reasonable tasks as delegated by your Line Manager, demonstrating a collaborative Partnership and flexibility.

Company Benefits:

As an award-winning, family-owned hotel, we offer our staff the chance to become “part of the family!”. Your employee benefits will include:

• Competitive salary.

• Internal growth and development opportunities.

• 28 days' holiday for full-time staff.

• Departmental incentives.

• Free parking.

• Discounted friends and family rates.