Deputy Manager

Key Responsibilities 

Service Delivery & Stakeholder Experience 

• Support the Home Manager in leading the delivery of high-quality, safe and person-centred care tailored to individual resident needs, preferences and outcomes in line with RQIA care home minimum standards 2022.

• Promote resident wellbeing, dignity, independence, choice and quality of life across all aspects of care and service delivery. 

• Support effective oversight of assessments, care planning, risk management and clinical interventions to ensure safe and responsive care. 

• Ensure residents, families and representatives are treated with compassion, professionalism and respect and are appropriately involved in care and decision-making processes. 

• Support meaningful resident engagement, wellbeing initiatives, activities and positive daily experiences within the Home. 

• Promote positive relationships with residents, relatives, visitors, external professionals and wider stakeholders. 

• Support the effective management of complaints, concerns, compliments and feedback in line with organisational procedures and learning processes. 

• Contribute to maintaining a welcoming, inclusive and professional environment for residents, visitors and colleagues.

Leadership & People Management 

• Support the Home Manager in providing visible, supportive and values-led leadership across the Home. 

• Promote a positive culture of collaboration, accountability, professionalism, inclusion and continuous improvement. 

• Provide day-to-day operational, clinical and professional leadership to nursing, care and ancillary teams. 

• Support effective workforce planning, staffing deployment, rota coordination and skill mix management appropriate to service needs. 

• Supervise, support and mentor staff to promote high standards of care, professionalism and resident experience. 

• Participate in recruitment, onboarding, induction, supervision, appraisal and staff development processes where required. 

• Support the management of performance, conduct, capability, attendance or practice concerns in line with organisational policy. 

• Act as a positive role model, demonstrating professionalism, accountability, compassion and effective leadership at all times. 

• Support staff wellbeing, engagement and ongoing professional development opportunities.

Communication & Collaborative Working 

• Develop and maintain effective working relationships with residents, relatives, advocates, multidisciplinary teams, regulators and external professionals. 

• Liaise professionally with GPs, pharmacists, inpatient teams, social workers, community teams and external agencies to support safe and effective resident care. 

• Ensure effective communication systems, handovers, meetings and escalation processes operate throughout the Home. 

• Promote effective multidisciplinary working and collaborative approaches to resident care and service delivery. 

• Escalate safeguarding concerns, incidents, operational risks or clinical issues appropriately and without delay. 

• Support resident, relative and staff engagement initiatives and encourage feedback to support service improvement. 

• Communicate organisational priorities, expectations and service developments clearly and professionally to teams.

Governance, Compliance & Professional Standards

• Support compliance with all relevant legislation, regulatory requirements, professional standards and organisational policies. 

• Promote safe working practices and maintain oversight of safeguarding, infection prevention and control, medicines management, health and safety and risk management processes. 

• Support effective clinical governance, quality assurance, audit activity and continuous improvement initiatives across the Home. 

• Ensure accurate, timely and appropriate care documentation, governance records and operational reporting systems are maintained. 

• Support the management of incidents, accidents, complaints, investigations and safeguarding processes in line with organisational procedures. 

• Contribute to maintaining a safe, clean and suitable environment for residents, visitors and colleagues. 

• Support regulatory inspections, audits, reviews and action plans where required. 

• Promote a culture of openness, accountability, reflective practice and continuous learning throughout the Home. 

• Ensure compliance with RQIA, NMC, NISCC and organisational requirements where applicable.

• Adhere to safeguarding, emergency procedures, fire safety requirements and organisational health and safety processes at all times, escalating concerns appropriately and without delay.

Financial & Operational Management

• Support the effective and responsible use of staffing, equipment, stock and operational resources within agreed parameters. 

• Assist in monitoring staffing levels, rota management, agency usage and operational pressures to support safe and sustainable service delivery. 

• Support oversight of environmental standards, equipment safety, maintenance reporting and operational systems across the Home. 

• Contribute to effective stock control, ordering processes and resource management within the Home. 

• Support service development, operational improvement and efficient working practices where appropriate. 

• Assist in ensuring operational schedules, audits and reporting requirements are completed accurately and within required timescales. 

Professional Development & Continuous Improvement

• Maintain professional registration and ongoing compliance requirements where applicable. 

• Participate fully in supervision, appraisal, mandatory training and continuing professional development activities. 

• Maintain awareness of current legislation, professional standards, regulatory guidance and best practice relevant to the care sector. 

• Support learning, mentoring and development opportunities within the team environment. 

• Contribute to quality improvement, governance and service development initiatives across the Home. 

• Promote reflective practice, evidence-based care and continuous learning within the service. 

Values & Behaviours

• Demonstrate professionalism, integrity, compassion and accountability in all interactions and decision-making. 

• Promote equality, diversity, inclusion, dignity and human rights across all aspects of care and workforce management. 

• Foster a culture of respect, collaboration, openness and accountability. 

• Demonstrate resilience, professionalism and sound judgement within a dynamic care environment.

• Lead by example in promoting Easteden’s values, standards and commitment to high-quality person-centred care. 

Additional Responsibilities

• Deputise for the Home Manager where required, including periods of planned or unplanned absence. 

• Participate in on-call management arrangements where required. 

• Attend meetings, inspections, training sessions and governance forums as required. 

• Support wider organisational projects, service developments and operational initiatives where reasonably required. 

• Undertake any other duties reasonably requested in line with the scope, responsibility and seniority of the role.

Job Description Review

This job description outlines the primary duties, responsibilities and expectations of the role at the time of issue. As Easteden continues to grow and evolve, the responsibilities and scope of the role may reasonably develop in line with organisational needs, service requirements and operational priorities.

Employees will be consulted and notified of any significant or material changes to the role in accordance with organisational procedures.

The Requirements

Essential Criteria 

Desirable Criteria 

Qualifications & Registration 

• Registered Nurse on the live NMC Register appropriate to the role and service requirements ([Delete as applicable: RN / RMN / RNLD]).

• GCSE Grade C or above in English and Maths (or equivalent qualification); OR demonstrable literacy, numeracy and communication skills appropriate to the role.

• Evidence of ongoing professional development and compliance with NMC revalidation requirements where applicable.

• Management, leadership or clinical governance qualification/training relevant to the care sector.

Experience & Knowledge 

• Minimum of 2 years’ experience in a senior, supervisory or leadership role within a regulated care home, healthcare or nursing environment; OR demonstrable equivalent experience supporting operational leadership within a regulated care setting.

• Experience supporting, supervising or coordinating multidisciplinary teams within a care setting.

• Demonstrable understanding of person-centred care, safeguarding, governance, workforce management and regulatory compliance within a regulated environment.

• Knowledge of staffing, rota coordination, risk management, quality assurance and operational oversight within a care service.

• Experience supporting services for individuals living with dementia, mental health conditions or complex care needs. 

• Experience supporting inspections, audits or quality improvement initiatives within a regulated service.

Service Delivery & Engagement 

• Ability to support and oversee the delivery of high-quality, safe and person-centred care services within a regulated care environment. 

• Ability to promote resident wellbeing, dignity, independence and positive outcomes through effective leadership and service delivery. 

• Ability to make informed decisions, manage competing priorities and respond appropriately to operational or clinical challenges.

• Experience supporting occupancy, resident engagement or service development initiatives.

Communication & Interpersonal Skills

• Excellent spoken and written English communication skills with the ability to complete professional documentation, participate in handovers and communicate effectively across multidisciplinary, operational and regulatory environments.

• Strong communication and interpersonal skills with the ability to build effective and professional relationships with residents, families, colleagues, regulators and external stakeholders.

• Ability to provide visible leadership, professional support and constructive feedback within a multidisciplinary environment.

• Ability to demonstrate professionalism, resilience, emotional intelligence and sound judgement within a dynamic care setting.

• Experience participating in multidisciplinary meetings, safeguarding processes, inspections or service reviews.

Team Working & Personal Attributes

• Positive, professional and values-led approach with the ability to lead, motivate and support teams effectively. 

• Ability to delegate, prioritise and coordinate workloads and operational responsibilities appropriately. 

• Ability to manage challenging situations, performance concerns or operational pressures professionally and appropriately.

• Commitment to promoting a culture of accountability, inclusion, collaboration and continuous improvement.

• Experience supporting staff development, supervision, mentoring or workforce wellbeing initiatives.

Governance, Compliance & Professional Standards

• Strong understanding of safeguarding, clinical governance, infection prevention and control, medicines management, health and safety and professional responsibilities within a regulated care environment. 

• Understanding of the importance of accurate documentation, audit processes, risk management and quality assurance systems.

• Commitment to participating fully in mandatory training, compliance requirements and continuing professional development.

• Awareness of RQIA standards, workforce governance and quality improvement frameworks.

IT & Administration

• Ability to maintain accurate operational, governance and care documentation in line with organisational and regulatory requirements. 

• Good organisational, administrative and digital skills with the ability to use electronic systems, reporting tools and workforce records effectively.

• Experience using digital care planning, electronic medication administration, rota management or governance systems.

Other Requirements

• Flexibility to support operational, on-call and service requirements where reasonably required. 

• Ability to exercise professional judgement, leadership and decision-making within a dynamic care environment 

• Ability to deputise for the Home Manager and support operational oversight of the Home where required.

• Full clean driving licence.

The above outlines the primary experience, skills, knowledge and competencies associated with the role. We recognise that individuals may join Easteden with different levels of experience and expertise and we are committed to supporting continuous learning, development and career growth. The successful candidate will be encouraged to develop these competencies over time in line with both personal development goals and the evolving needs of the organisation.