Night Porter
Night Porter
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our talented Night Team at the 5-star Culloden Estate & Spa.
Under the leadership of our Night Manager, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Typical hours are from 11pm-7am.
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development. Further details about our employee benefits here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
We reserve the right to apply enhanced shortlisting criteria.
About this role
To be responsible for the security of guests and the premises of the hotel; ensuring guests needs are met for their greatest enjoyment and for maximum profit contribution to the hotel.
To serve and assist guests for the duration of the night.
To provide the highest standards of service to guests, ensuring all needs and expectations are met.
To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
To ensure you are aware of all hotel services and are proactive in the sale of these to guests.
To ensure you handle, store and deliver guest luggage to the appropriate destination.
To provide a guest car parking valet service and transportation for guests using the Estate vehicle.
To ensure that customer areas are maintained in a clean and tidy manner in accordance with departmental standards.
To receive cash payments for food and beverages sold and record food, drinks, and goods sold to guests in residence, in accordance with operating procedures.
To ensure all equipment and materials are used in correct manner and any problems are reported immediately.
To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
To maintain the security of stock areas at all times, immediately reporting any breaches.
To comply with all health, safety, hygiene and licensing policies and procedures.
To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty.
To ensure all guest enquires are handled efficiently and effectively.
Any other duties as required by management.
What you will need
Required criteria
- Right to Work in the United Kingdom
- A professional appearance
- Excellent communication skills
- A full, clean driving licence with no penalty points
- Ability to deliver an exceptional standard of customer service
Desired criteria
- Previous experience of working nights
- Previous hospitality experience
- Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics.
Skills needed for this job opportunity
Hospitality
Food Service Skills
Exceptional Customer Service Skills
Reception skills
Van Driving
