Turndown Assistant (Evening Shifts)
Turndown Assistant (Evening Shifts)
Main Purpose of Job:
To ensure that guests in their allocated section of rooms receive friendly and efficient service. The assistant is responsible for ensuring allocated sections of public areas are cleaned to the highest standards and in line with the hotel's procedures. The role requires communication in English, using the guest's name, and adhering to company grooming standards. The assistant must be trustworthy and honest and take pride in their job. The shift hours are approximately from 17:00 - 22:00.
About this role
Main Duties:
Maintain the cleanliness standards set down by the hotel and Leading Hotels of The World.
Responsibility for the daily servicing of allocated bedrooms, public areas, and bathrooms.
Handle and use cleaning equipment and chemicals in line with health and safety guidelines.
Communicate hotel services to guests when requested.
Ensure a high standard of personal hygiene and grooming in line with the hotel's standards.
Observe all rules and procedures.
Ensure that all equipment and materials are not left in a hazardous state.
Turn over any lost and found property and log it correctly.
Deal with guest complaints and questions appropriately.
Always maintain Leading Hotel Standards.
Attend any meetings and training sessions required by Management.
Always speak English while on duty.
Use the guest name.
Always be friendly and smile while on duty and acknowledge guests when in contact.
Be in full uniform when on duty and comply with grooming standards.
Comply with hotel policy and procedures and security procedures regarding access to rooms.
Be vigilant and security aware while on duty.
Always comply with Health & Safety Standards.
Report any accidents and follow hotel procedure.
Comply with mobile phone and jewellery procedure.
Carry out laundry duties.
Deliver guest laundry to bedrooms.
Deliver any letters or turndown gifts to the rooms when requested.
Carry the accommodation telephone and deal with any phone requests that may arise.
Lock up all stores and key press at the end of the shift and give the accommodation keys to reception.
Other Duties:
Participate in fire and accident drills.
Complete any other reasonable duties as directed by management.
Attend department meetings and training sessions such as departmental training, Fire, Safety, Customer care, Manual Handling and any other training as directed by Management.
Be familiar and have read the Safety Statement for The Killarney Park Hotel.
Working Hours:
As per the schedule provided, including weekends and public holidays, based on operational requirements.
Working Conditions:
This role involves physical work, long periods on your feet, and working with cleaning products and equipment. It requires excellent time management, discretion, and attention to detail. Accommodation Assistants are key to delivering a comfortable and luxurious guest experience.
