International Customer Service Coordinator
International Customer Service Coordinator
We are recruiting International Customer Service Coordinators to joint our Medical Assistance Team based in Esher, Surrey, UK.
The job title for this role will be Coordinator - Assistance. In this role, no two days will be the same; whether you are dealing with a road traffic accident in Uganda, a case of food poisoning in Auckland or a heart attack in Beijing, you will be dealing with people in need, impacting their lives.
Healix International provides medical and travel assistance 24/7 365 with our UK team providing service from 7am and 10pm, Monday to Sunday and our New Zealand providing the service overnight. Once fully trained there is an opportunity for hybrid working and we are open to accommodating flexible shift patterns.
What we are looking for:
Excellent written and verbal communication skills
Someone who is passionate about providing good customer service, someone who is adaptable and has an empathetic attitude
A resourceful problem solver who can work under pressure
Good geographical knowledge
Additional languages are an advantage, and we are keen to find candidates with French, Italian or Spanish as their first or second language. However, this is not essential for the role.
Knowledge and experience of working within the travel insurance arena is an advantage
Ability to build relationships quickly, responding respectfully and positively to members’ needs
If you are a curious person who doesn’t shy away from taking ownership and making decisions, who can remain calm under pressure and manages their time effectively, then we would love to hear from you.
About this role
What you'll be doing:
As a Coordinator - Assistance, your will be providing excellent customer service as part of a fast-paced and diverse team. You will be providing support and advice to our customers who require assistance for medical situations that may arise anywhere in the world. We ensure members receive the medically necessary care, guiding them through the appropriate processes and, in liaison with a range of professionals put care plans in place which may include; arranging treatment locally, facilitating air ambulances or commercial flights with qualified medical escorts as necessary.
What you will need
Required criteria
- Excellent written and verbal communication skills
- Team work
- Good geographical knowledge
- Early, middle and late shifts, Monday to Sunday, including Bank Holidays
- English language, both verbal and written, to a native standard
- Ability to commute to the Esher office
Desired criteria
- Additional foreign languages
- Experience of working within the travel insurance business
