Assistant Manager

Key responsibilities

Guest experience and service

·  Lead by example in delivering friendly, professional and efficient service that reflects the standards of Lough Erne Resort.

·  Maintain a visible presence during service, engaging with guests and responding promptly and professionally to requests, feedback and complaints.

·  Ensure the bar, service areas and guest-facing spaces are prepared, presented and maintained to the required standard throughout each shift.

·  Develop strong knowledge of menus, beverages, promotions, resort facilities and guest offerings to support confident recommendations and upselling.

Shift leadership and team management

·  Support the Bar Manager and Food & Beverage management team with the opening, operation and closing of Blaney Bar.

·  Brief the team before service, allocate duties, monitor performance and adjust deployment in response to business levels and guest needs.

·  Provide clear direction, coaching and constructive feedback, recognising good performance and addressing concerns promptly.

·  Support the induction and on-the-job training of new team members and ensure employees understand relevant procedures and service expectations.

·  Promote professional conduct, respectful teamwork, punctuality and effective communication across the department.

·  Act as the responsible manager on duty when required and escalate significant operational, employee or guest matters appropriately.

Operational and financial control

·  Complete opening and closing checks, cash-handling procedures, till reconciliation and other shift records accurately and securely.

·  Monitor stock levels, storage, rotation and wastage; support ordering, stock counts and investigation of discrepancies.

·  Protect resort assets by ensuring keys, equipment and controlled items are managed in line with procedure.

·  Support labour deployment and cost control while maintaining appropriate service levels.

·  Identify maintenance issues, operational risks and supply requirements and ensure they are reported and followed through.

Compliance, safety and standards

·  Ensure compliance with the resort’s policies and procedures and all applicable licensing, food safety, allergen, health and safety, fire safety and responsible alcohol-service requirements.

·  Ensure age-verification procedures are followed and that alcohol is never sold or served contrary to legal or resort requirements.

·  Maintain excellent standards of cleanliness, hygiene, safe working and secure storage across all bar and back-of-house areas.

·  Record and report accidents, incidents, hazards, guest complaints and other significant matters without delay.

·  Participate in required training and support the completion of mandatory training across the team.

Working across the resort

·  Work collaboratively with Kitchen, Golf, Events, Reception, Housekeeping and other Food & Beverage outlets to provide a seamless guest experience.

·  Support functions, events and other resort outlets when reasonably required by business needs.

·  Carry out other reasonable duties consistent with the level and purpose of the role.