Housekeeping Manager

Housekeeping Manager

About the Role

We are looking for an experienced and motivated Housekeeping Manager to lead our housekeeping team at Sandymouth Holiday Resort.

This is an excellent opportunity for someone who takes pride in delivering exceptional standards, has strong leadership skills, and is passionate about creating a first-class guest experience.

As Housekeeping Manager, you will be responsible for overseeing all housekeeping operations across the resort, ensuring all accommodation and guest areas are maintained to the highest standards. This is a hands-on management role, requiring excellent organisation, attention to detail, and the ability to lead and motivate a team in a fast-paced holiday resort environment.

This is a full-time, permanent position, working variable days including weekends and bank holidays, in line with the needs of the business.

About Sandymouth Holiday Resort

Sandymouth Holiday Resort is a beautiful holiday destination offering guests a relaxing and welcoming environment, with high-quality accommodation set within stunning surroundings.

Cleanliness, presentation, and attention to detail are essential to delivering the excellent guest experience our visitors expect. As Housekeeping Manager, you will play a key role in maintaining these standards and ensuring every guest arrives to accommodation that is clean, comfortable, and ready for their stay.

With a supportive team and a strong focus on quality, this is a fantastic opportunity to develop your career within Darwin Escapes and become an important part of the team at Sandymouth Holiday Resort.

Key Responsibilities

• Oversee the day-to-day housekeeping operations across all accommodation and public areas

• Lead, manage, motivate, and support the housekeeping team to consistently deliver high standards

• Plan and manage staff rotas to ensure effective staffing levels, coverage, and productivity

• Conduct regular inspections of accommodation and public areas to ensure company standards are maintained

• Ensure all lodges and accommodation are cleaned, prepared, and ready within required turnaround times

• Take a hands-on approach during busy periods and support the housekeeping team when required

• Monitor stock levels of cleaning products, linen, and housekeeping supplies and place orders as necessary

• Train, support, and develop housekeeping team members

• Manage team performance and address any issues appropriately and professionally

• Respond to guest feedback and resolve housekeeping-related issues promptly

• Work closely with the Maintenance and Reception teams to ensure smooth day-to-day operations

• Ensure all health & safety, COSHH, hygiene, and company procedures are followed

• Maintain accurate records, including cleaning audits, stock and inventory records, and team performance

• Help drive continuous improvements in housekeeping standards, efficiency, and guest satisfaction

What We're Looking For

• Previous experience in a housekeeping supervisory or management role

• Strong leadership and team management skills

• Excellent attention to detail and consistently high standards of cleanliness

• The ability to organise and prioritise workloads effectively

• Ability to work under pressure and meet strict turnaround times and deadlines

• Strong organisational and time management skills

• A positive, professional, and hands-on approach

• Excellent communication and problem-solving skills

• The ability to motivate and develop a team

• A flexible approach to working, including weekends and bank holidays

• A commitment to delivering an outstanding guest experience

• The ability to work collaboratively with other departments across the resort

Why Join Darwin Escapes?

As part of the Darwin Escapes team, you will benefit from a range of employee benefits, including:

• Competitive salary

• Permanent, full-time employment

• Discounted staff breaks at our luxury resorts across the UK

• Free use of many resort facilities, including gyms and swimming pools

• Food discounts across all resorts

• Discounts on spa treatments

• Employee Assistance Programme

• Access to the Darwin Academy training programme

• Cycle to Work scheme

• MediCash health plan

Some benefits are subject to terms and conditions.

Additional Information

This is a full-time, permanent position based at Sandymouth Holiday Resort.

The role requires flexibility to work variable days, including weekends and bank holidays, in line with business needs.

The position is both operational and supervisory and will involve supporting the housekeeping team on the ground when required. This may include periods of physical activity such as walking around the resort, inspecting accommodation, checking standards, and assisting the team during busy changeover days.

If you are an experienced housekeeping professional who is passionate about high standards, enjoys leading a team, and would like to become part of the team at Sandymouth Holiday Resort, we would love to hear from you.