Home Administrator
Home Administrator
About Easteden
At Easteden, we are committed to delivering high-quality, person-centred care and support within environments that are welcoming, compassionate and empowering. We believe every individual deserves to feel valued, respected and safe, and we strive to promote dignity, wellbeing, independence and meaningful outcomes and positive experiences for the individuals we support.
As a growing and values-led organisation, Easteden operates a diverse range of care homes and services, including Owen Mor Care Centre, Mullaghcarn Care Centre, Granard Residential Home and Slieve Na Mon Care Centre, alongside our wider support functions and operations. We are continually strengthening our people, services and systems as we help positively shape the future of care.
Across our organisation, we foster a culture built on collaboration, professionalism, compassion and continuous improvement, where colleagues are encouraged to contribute, develop and thrive. We are proud to offer an environment that is supportive, professional and people-focused, where diversity, inclusion and respect are valued and where talented individuals can build meaningful careers while making a genuine difference to the lives of others.
Role Summary
To provide professional and efficient administrative support to the Home Manager and wider care home team, contributing to the effective day-to-day operation of the service. The role supports communication, documentation, stakeholder engagement and organisational processes while promoting a welcoming, professional and person-centred environment for residents, families, colleagues and visitors.
The role may involve interaction with residents living with dementia, mental health conditions, behavioural support needs or complex care requirements depending on the service environment.
About this role
Key Responsibilities
Service Delivery & Stakeholder Experience
Provide a professional and welcoming front-of-house experience for residents, families, visitors and external professionals.
Manage incoming telephone, email and written enquiries professionally and efficiently.
Support the preparation, distribution and maintenance of correspondence, records and documentation.
Support resident, family and stakeholder communication in a professional and confidential manner.
Assist with the coordination and organisation of meetings, visitor arrangements and administrative schedules.
Support the effective day-to-day operation of the home through efficient administrative processes and systems.
Communication & Collaborative Working
Work collaboratively with care, nursing, catering, housekeeping and wider organisational teams.
Provide administrative support to management, HR, finance and operational functions where required.
Prepare meeting agendas, minutes and associated documentation as requested.
Maintain effective communication with colleagues, external agencies and stakeholders.
Contribute positively to a collaborative, supportive and professional working environment.
Governance, Compliance & Professional Standards
Maintain confidentiality and ensure compliance with GDPR, data protection and organisational policies.
Support accurate record keeping and documentation in line with regulatory and operational requirements.
Adhere to safeguarding, health and safety, infection prevention and control and governance procedures.
Support compliance with relevant RQIA and organisational standards.
Maintain a safe, organised and professional working environment.
Comply with organisational health and safety, safeguarding and emergency procedures.
Professional Development & Continuous Improvement
Participate fully in mandatory training, supervision and professional development activities.
Contribute to continuous improvement initiatives and the ongoing development of administrative systems and processes.
Demonstrate willingness to learn, develop and adapt in line with organisational growth and service needs.
Values & Behaviours
Demonstrate professionalism, compassion, integrity and respect in all interactions.
Promote equality, diversity, inclusion and human rights in all aspects of service delivery.
Show flexibility, initiative and a positive approach to teamwork and problem solving.
Recognise personal limitations and seek guidance or support appropriately.
Additional Responsibilities
Attend meetings, training sessions and organisational events as required.
Undertake any other duties reasonably requested by management in line with the needs of the service.
Job Description Review
This job description outlines the primary duties, responsibilities and expectations of the role at the time of issue. As Easteden continues to grow and evolve, the responsibilities and scope of the role may reasonably develop in line with organisational needs, service requirements and operational priorities.
Employees will be consulted and notified of any significant or material changes to the role in accordance with organisational procedures.
The Requirements
Essential Criteria
Qualifications & Registration
GCSE Grade C or above in English and Maths (or equivalent qualification); OR demonstrable literacy, numeracy and communication skills appropriate to the role.
OR
Demonstrable literacy, numeracy and administrative capability gained through relevant work experience.
Experience within an administrative, customer service or office-based role.
Ability to provide a professional, responsive and welcoming service to residents, families, visitors and external stakeholders.
Ability to manage multiple administrative tasks and priorities within a fast-paced environment while maintaining accuracy and professionalism.
Strong communication and interpersonal skills with the ability to engage professionally with residents, families, visitors and colleagues.
Confidence and resilience to respond appropriately to challenging situations and seek guidance or support where required.
Understanding of confidentiality, GDPR, safeguarding and professional boundaries.
Good organisational and administrative skills with the ability to maintain accurate records and documentation.
Desirable Criteria
Relevant qualification in Business Administration, Customer Service or a related field.
Experience working within a healthcare, care or regulated environment.
Experience supporting administrative processes within a healthcare, care or regulated service environment.
Experience communicating with external stakeholders and multidisciplinary teams.
Awareness of healthcare governance and RQIA requirements.
Experience using Microsoft Office applications including Word, Outlook and Excel
Other Requirements
Flexibility to support operational requirements where reasonably required.
The above outlines the primary experience, skills and competencies required for the role. We recognise that individuals may join Easteden with different levels of experience and expertise and we are committed to supporting continuous learning, development and career growth. The successful candidate will be encouraged to further develop these competencies over time in line with both personal development goals and the evolving needs of the organisation
What you will need
Required criteria
- GCSE Grade C or above in English and Maths (or equivalent qualification); OR demonstrable literacy, numeracy and communication skills appropriate to the role OR · Demonstrable literacy, numeracy and administrative capability gained through relevant work experience.
- Experience within an administrative, customer service or office-based role.
- Ability to provide a professional, responsive and welcoming service to residents, families, visitors and external stakeholders.
- Ability to manage multiple administrative tasks and priorities within a fast-paced environment while maintaining accuracy and professionalism.
- Strong communication and interpersonal skills with the ability to engage professionally with residents, families, visitors and colleagues.
- Positive, flexible and professional approach with the ability to work independently and collaboratively
- Understanding of confidentiality, GDPR, safeguarding and professional boundaries.
Desired criteria
- Experience working within a healthcare, care or regulated environment.
- Relevant qualification in Business Administration, Customer Service or a related field.
- Experience supporting administrative processes within a healthcare, care or regulated service environment.
- Awareness of healthcare governance and RQIA requirements.
- Experience using Microsoft Office applications including Word, Outlook and Excel
