Dispatch Clerk - Dublin
Dispatch Clerk - Dublin
Roadstone Ltd invites applications from suitably qualified and experienced candidates for the position of Dispatch Clerk, Dublin Central Orders, Concrete. This role is based full-time in our Head Office in Belgard.
Benefits:
Competitive Salary
Pension Scheme with Employer contribution
Share Participation Scheme (Revenue Approved)
Paid Holidays (22 days)
Training & Development Opportunities.
Mentoring support & Performance Management
Employee Assistance Programme
Product discount
Bike-to-Work Scheme
Paid Maternity/ Paternity Leave
About this role
Key Areas of Responsibility:
· Schedule deliveries to fully optimise the fleet of trucks
· Dealing with incoming calls in a timely manner
· Consistently delivering excellent customer service and meeting or exceeding KPI’s and targets
· Foster and develop good relations with both existing and potential customers to ensure retention and growth
· Maintain and enhance working relationships with key stakeholders within the business
· Maintain / Implement good working practices and procedures to ensure that the department is run efficiently and with professionalism
· Pro-actively look for continuous improvement within the department
· Creating a positive company impression by being friendly, professional, and helpful on every contact
· Confidently addressing any objections or issues, escalating complex cases to a supervisor as needed
· Open to learning other aspects of the business
· Reporting of Complaints and Safety issues to the Location Manager
· Admin tasks as required
The above list is not exhaustive. The successful candidate will be expected to perform duties as necessitated by the changing role and the overall business objectives of the Company, as directed.
The following knowledge, skills and competencies are desirable for this role:
· Excellent communication and relationship building skills
· Team player with ability to work on own initiative
· Ability to work in a fast-paced environment
· System knowledge an advantage but not essential as training will be provided
· Strong organisational skills with a serious attention to detail
· Excellent communication skills
· Proficient in Microsoft Office
The successful candidate must be a highly motivated, self-directed individual with a desire for personal, company and Group achievement.
What you will need
Required criteria
- • Experience: Minimum of 5 years of experience in accounts payable, with at least 2 years in a supervisory or leadership role
- • Proficient in accounting software (e.g., SAP, Oracle, QuickBooks) and Microsoft Excel
- • Strong understanding of accounts payable processes, financial controls, and regulatory compliance.
- • Exceptional attention to detail and organisational skills
- • Excellent problem-solving and analytical skills
- • Strong communication and interpersonal skills, with the ability to lead and motivate a team
- • Ability to manage multiple priorities in a fast-paced environment
- • Experience with process improvement initiatives is a plus
