Housekeeper
Housekeeper
We are expanding our housekeeping team due to refurbishment of the hotel. We have morning, afternoon and evening shifts as well as weekday or weekend shifts. We are flexible and aim to make sure that the number of hours worked and shift patterns fit around our team's personal lives.
Successful candidates will ensure that there are high standards of cleanliness, presentation and attention to detail at all times in our guest bedrooms and Public Areas.
About this role
Primary Duties & Responsibilities
To ensure standards of cleanliness, hygiene and tidiness in all bedrooms/corridors/function rooms/public areas are maintained:
Ensuring the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming, damp mopping and damp dusting daily. Deep cleaning of rooms.
Ensuring the upkeep of vacant rooms.
Replenishing brochures, paper goods and consumables throughout the bedrooms/hotel.
Maintaining the Laundry, Storerooms, and cart/carry-tray.
To ensure customer satisfaction is maintained by:
Ensuring guest laundry is collected, charged, and returned to the guest in a speedy and accurate fashion.
Ensuring guest property left behind is logged and stored in a secure location for lost property.
Referring guest problems or complaints to the Housekeeping Manager or Housekeeping Supervisor.
Actioning any maintenance requests in order to comply with the hotel’s established quality standards and ensure guest satisfaction.
Informing the Head Housekeeper or Housekeeping Supervisor of any additional supplies and items needed.
Attending any appropriate off and on the job training courses.
always Wearing a clean and suitable uniform and name badge.
Implementing the hotel’s good customer relations policy, including politely addressing every guest you meet and directing all guests where appropriate.
Carrying out any other duties as may be reasonably required by Management and/or Housekeeping Manager
What you will need
Required criteria
- Must have the right to work in UK
- Good communication skills
- Maths and English GCSE or equivalent
- Must be able to work to deadlines
- Previous cleaning experience
Desired criteria
- 6 months housekeeping experience in a hotel environment
