Cleaning Area Manager

Area Manager – Cleaning Services

We are currently seeking an experienced Area Manager to oversee a portfolio of cleaning contracts across multiple sites. This is a hands-on role focused on delivering high service standards, managing teams, and maintaining strong client relationships.

Job Details

• Full-time, permanent position

• 35 hours per week (Monday to Friday)

• Standard hours: 9:00am – 5:00pm

• Flexibility is required to support operational needs, including occasional early morning, evening site visits, and alternate on-call weekends

Key Responsibilities

• Manage multiple cleaning sites, ensuring services are delivered to a high standard

• Ensure contract retention through high service standards and client satisfaction

• Ensure all site activity, client communication, and service updates are accurately recorded and maintained in Salesforce in line with company procedures

• Act as the main point of contact for clients and maintain strong working relationships

• Conduct site visits and audits to ensure KPIs and service levels are met

• Lead, support, and develop cleaning staff, including recruitment and training

• Plan and manage annual leave and site cover to ensure service continuity

• Conduct probation reviews, performance meetings, and support HR with disciplinary processes

• Handle client queries, complaints, and implement service improvements

• Ensure compliance with health & safety procedures and company policies

• Promote a strong health & safety culture across all sites

• Maintain accurate records, including reports, timesheets, and system updates

• Support business growth by identifying and promoting additional services

Requirements

• Fluent English, both written and verbal

• Excellent communication and interpersonal skills

• Strong organisational and time management skills, with the ability to prioritise under pressure

• Ability to work on own initiative and manage multiple tasks

• Professional, approachable, and confident manner

• Strong problem-solving skills with a practical approach

• Ability to manage staff and client relationships effectively

• Full clean driving licence and ability to travel between sites

• Strong computer skills (Word, Excel, Outlook)

• Experience with stock systems is desirable

Experience

• Minimum of 2 years’ experience in a similar role

• Experience in cleaning, facilities management, or a related industry is highly desirable

Benefits

• Company car, fuel card, and company phone

• Employee Assistance Programme (EAP)

• Monthly team social events

• Supportive team environment and regular engagement with management

• Opportunities for career development and progression