PA to Operations Directors, Acocks Green, £30,000 Per Annum, Full Time Office Based
PA to Operations Directors, Acocks Green, £30,000 Per Annum, Full Time Office Based
This is not a traditional admin role. It’s a pivotal Executive Assistant position supporting our Operations Directors within a fast-paced, purpose-driven care organisation.
As Executive Assistant, you will sit at the centre of our operational leadership function, providing high-level, proactive support to ensure our Operations Directors can focus on strategic delivery, service quality, and growth. You will act as a trusted partner — managing priorities, coordinating complex information, and ensuring accuracy, flow, and follow-through across the business.
You’ll work closely with senior leaders, external stakeholders, and frontline teams, contributing directly to the effective running and continuous improvement of services supporting people with complex mental health needs and learning disabilities.
About this role
Key Responsibilities
Provide comprehensive, proactive executive support to Operations Directors, including diary management, prioritisation of actions, and preparation for meetings
Act as a central coordination point for operational communications, including monitoring and managing referral portals, business development and operations inboxes
Maintain and oversee critical trackers, service descriptors, vacancy lists, and performance data to ensure accuracy and timely reporting
Prepare agendas, papers, briefings and minutes for senior meetings, ensuring clear actions and follow-up
Coordinate internal meetings, rotas, and operational documentation across services
Support onboarding processes for new starters, including compliance checks, ID badges, and liaison with internal teams
Manage document control: uploading, filing, archiving, and maintaining internal systems and shared drives
Liaise professionally with commissioners, social workers, care teams, and external partners
Support cyclical operational activities such as KPI reporting, audits, health & safety checks, and training coordination
Identify opportunities to improve processes, systems, and ways of working within operations
What We’re Looking For
A highly organised, detail-driven Executive Assistant or senior administrator with proven experience supporting senior leaders
Degree-level qualification preferred, or demonstrable equivalent experience in executive, operations, or business support roles
Exceptional organisational skills with the ability to manage competing priorities and work autonomously
Strong written and verbal communication skills, with confidence engaging at senior and external stakeholder level
Excellent judgement, discretion, and ability to handle sensitive and confidential information
Technically confident — strong experience using spreadsheets, databases, and cloud-based systems
Experience within health, social care, regulated, or complex operational environments is highly desirable
A proactive, solution-focused mindset with a commitment to continuous improvement
Full driving licence with access to your own vehicle
Why Join Us?
Play a key role within a values-led organisation making a genuine difference
High-impact position with visibility across senior leadership and operations
Varied, intellectually engaging role with scope for growth and development
Supportive, collaborative culture where your contribution is valued
Apply now to be part of something meaningful — and influential.
