Breakfast Team Leader
Breakfast Team Leader
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Food and Beverage Supervisor at the exclusive Everglades Hotel
Supported by our Restaurant Manager, Eimear Courtney, you will assist in providing leadership to our team, ensuring the smooth day-to-day supervision of our busy hotel Food and Beverage team. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.
The successful candidate will have worked in a busy Food and Beverage environment and be able to lead, motivate and support your team members to achieve success. You can expect to work 28 hours per week (excluding breaks), five shifts out seven including weekends. Hours vary to cover breakfast, typical shift patterns are 6.30am-2pm and 7am-3pm.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About this role
To be responsible for the supervision of Food and Beverage for the greatest enjoyment of the guests and the maximum profit contribution to the hotel.
1. To take responsibility for the effective supervision of the food and beverage teams, ensuring the efficient operation of food and beverage and delivery of Hastings product and service standards.
2. To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
3. To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied.
4. To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored.
5. To ensure all food and beverage employees receive the appropriate training and coaching to provide effective and efficient service in line with Hastings standards.
6. To ensure all food and beverage employees work to trained standards, providing feedback to deliver effective and efficient service in line with Hastings standards.
7. To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
8. To ensure you and the team assist guests with any reasonable request for hotel services.
9. To ensure you and the team respond to complaints and find the appropriate solution.
10. To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.
11. To ensure the security of food, beverage and storage areas is maintained at all times.
12. To ensure the food and beverage areas, fixtures and equipment are properly maintained and presented to Hastings standards.
13. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
14. To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
15. Any other duties as required by Management.
What you will need
Required criteria
- Right to Work in the United Kingdom
- Good Command of English Language
Skills needed for this job opportunity
Customer Service
Bar Skills
Bar Service
Supervisory Skills
