Night Porter
Night Porter
Join a Legacy of Hospitality
Welcome to Hastings Hotels, a family-owned business that owns and operates six hotels in Northern Ireland including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a standalone gastropub, and a luxurious spa.
For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. But it’s not just about the products; it’s our people who bring the Hastings experience to life.
With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded marketplace. If this sounds like you, we welcome you to apply for the position of Night Porter at the five-star Culloden Estate & Spa.
A typical shift is 11pm to 7am and the rate of pay for this casual position is £9.55 to £12.75 per hour depending on your age.
In addition to a competitive rate of pay, Hastings Hotels offer a range of benefits including:
Complimentary meals when on duty.
An exclusive, preferential room rate across our entire portfolio of hotels.
20% Discount on food at our restaurants.
Retail discounts and perks.
Free parking at selected sites.
29 days’ holiday increasing with service, plus your birthday.
Access to an extensive health and wellbeing programme.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers/life-at-hastings/
Hastings Hotels is an Equal Opportunities Employer.
About this role
To be responsible for the security of guests and the premises of the hotel; ensuring guests needs are met for their greatest enjoyment and maximum profit contribution to the hotel.
To serve and assist guests for the duration of the night.
To provide the highest standards of service to guests, ensuring all guests needs and expectations are met.
To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
To ensure you are aware of all hotel services and are proactive in the sale of these to guests.
To ensure you handle, store and deliver guest luggage to the appropriate destination.
To provide a guest car parking valet service.
To ensure that customer areas are maintained in a clean and tidy manner in accordance with departmental standards.
To receive cash payments for food and beverages sold and record food, drinks and goods sold to guests in residence, in accordance with operating procedures.
To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
To maintain the security of stock areas at all times, immediately reporting any breaches.
To comply with all health, safety, hygiene and licensing policies and procedures.
To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Manager on duty.
Any other duties as required by management.
What you will need
Required criteria
- A right to work within the United Kingdom
- A professional appearance
- Excellent communication skills
- A full, clean driving licence with no penalty points
- Ability to deliver an exceptional standard of customer service
Desired criteria
- Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics
- Previous hospitality experience
- Previous experience of working nights
Skills needed for this job opportunity
Bar Skills
Food Service Skills
Exceptional Customer Service Skills
Reception skills
