Events Steward
Events Steward
Join a Legacy of Hospitality
Welcome to Hastings Hotels, a family-owned business that owns and operates six hotels in Northern Ireland including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a standalone gastropub, and a luxurious spa.
For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. But it’s not just about the products; it’s our people who bring the Hastings experience to life.
With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded marketplace. If this sounds like you, we welcome you to apply for the position of Events Steward at the five-star Culloden Estate & Spa.
You will support our team at the variety of events and functions offered to our guests such as weddings, business conferences, and private gatherings, delivering an exceptional standard of service.
You can expect to be offered a variety of shifts including evenings and weekends, which may include later hours for events such as weddings. Some typical shifts include 6pm-2am, 10am-6pm, and 2pm-10pm.
The rate of pay for these casual positions is £9.55 to £12.75 per hour depending on your age.
In addition to a competitive rate of pay, Hastings Hotels offer a range of benefits including:
Complimentary meals when on duty.
An exclusive, preferential room rate across our entire portfolio of hotels.
20% Discount on food at our restaurants.
Retail discounts and perks.
Free parking at selected sites.
29 days’ holiday increasing with service, plus your birthday.
Access to an extensive health and wellbeing programme.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers/life-at-hastings/
Hastings Hotels is an Equal Opportunities Employer.
About this role
To serve and assist guests attending a wide variety of events in the Hotel, and support other areas when required such as the bar and restaurant.
To provide the highest standard of service to guests, ensuring all guest needs and expectations are met.
To be knowledgeable about the facilities and services within the hotel and to be proactive in the sale of these to guests.
To set up function and meeting rooms in accordance with guest requirements and Hastings standards.
To ensure that function rooms and guest areas are maintained in a clean and tidy manner in accordance with departmental standards.
To comply with all health, safety, hygiene and licensing policies and procedures.
To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
To ensure that any issues are dealt with courteously and in an efficient manner, or escalted to the Manager on Duty when required.
Any other duties as required by management.
What you will need
Required criteria
- Right to Work in the United Kingdom
- Excellent communication skills
- Ability to deliver an exceptional level of customer service
- Ability to work under pressure and be a team player
- A professional appearance
- Excellent attention to detail
Desired criteria
- Previous hospitality experience, particularly in hotels
- Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics
Skills needed for this job opportunity
Hospitality
Food Service Skills
Exceptional Customer Service Skills
