Parts Advisor
Parts Advisor
We’re looking for a proactive and customer-focused Parts Advisor to join our busy JLR (Jaguar Land Rover) team.
This varied and rewarding role involves working closely with both customers and our internal Workshop team. You’ll be advising on the correct vehicle parts, managing sales transactions from enquiry through to payment and ensuring a smooth and efficient process from start to finish.
We would love to hear from you if you have experience in a warehouse, stores or customer facing environment.
About this role
What You’ll Be Doing:
Assisting customers via phone, email and in person with parts enquiries and orders.
Advising customers on the correct parts for their vehicle based on technical knowledge.
Providing quotes and discussing availability, pricing and delivery timelines.
Processing payments and updating customers throughout the order journey.
Managing stock levels, processing returns and keeping the stock system up to date.
Working closely with the Workshop to ensure accurate and timely parts supply for scheduled service work.
What We’re Looking For:
Excellent communication and interpersonal skills.
Strong organisation and attention to detail.
Confident IT user with the ability to learn new systems.
A good technical understanding of vehicles and vehicle parts.
A team player with a strong work ethic and a customer-first approach.
Previous experience in a similar role is beneficial, but full training will be provided.
Why Join Us?
Supportive team environment.
On-the-job training and development.
Be part of a company that values knowledge, teamwork, and great customer service.
If you’re enthusiastic, driven and ready to grow in the automotive industry, we’d love to hear from you!
Apply today and become an essential member of our Parts team.
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
The company reserves the right to expand the short listing criteria to facilitate the short listing process.
Donnelly Group is an equal opportunities employer.
What you will need
Required criteria
- Confident IT user with the ability to learn new systems
- Strong organisation and attention to detail
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Full valid drivers licence
- High level of IT proficiency
Desired criteria
- Previous experience in a similar role is beneficial, but full training will be provided
- Previous experience in a similar role is an advantage
- Experience using a DMS/CRM System
Skills needed for this job opportunity
Rapport Building
Client Relationship Management
Time Management/Organisational skills
Teamwork
