Registered Home Manager NMC

Financial and Resource Management

·         Maximise financial performance of the home, exceeding budgetary targets and increase the percentage of private fee payers;

·         Purchase stock and budgetary control of all consumable items, required for the day-to-day operation of services throughout the Home to meet budgeted performance targets for all items of controllable expenditure;

·         Authorise the purchase of equipment and its maintenance or replacement, required for the day-to-day operation of services within the agreed budgets;

·         Work in collaboration with other supporting departments to produce an annual Business Plan including a business review with targets as well as Budgets for expenditure.

People Management

·         Recruit, retain and develop all team members, ensuring staffing levels are maintained and costs are within budget;

·         Review skills and knowledge of team members and providing opportunities for training and development including, annual appraisals, supervisions and mid-term reviews for all employees.

·         Establish a collaborative, open and honest culture in which all team members have the opportunity to thrive.

Business Development

·         Maintain excellent relationships with the RQIA complying with legal and statutory requirements and representing the Home as the Registered Manager;

·         Act as an ambassador to represent the heart and face of the home to key decision-makers building a sound reputation within the local community and ensuring yours is the local “home of choice” and working towards excellence.;

·         Work with the Regional Manager and wider operational support team to drive sales, margin growth and new service development to deliver consistently positive home performance measured against agreed KPIs.

Strategic Planning and Development

·         Undertake pro-active occupancy planning, developing strategies to maximise occupancy and pricing levels.

Quality

·         Build and maintain excellent relationships with residents, their relatives and visitors, and all external parties involved in the residents’ wellbeing;

·         Respond to all reasonable requests and ensure that they are acted upon. Make sure that concerns or complaints are promptly investigated and dealt with appropriately in line with company policy and guidance;

·         Review and maintain all records required by the Company in line with Information Governance and under Care Standards.

·         Communicate frequently, openly and honestly with residents, relatives and other key stakeholders.

Health and Safety

·         Ensure the overall health and safety of the home for all residents, visitors and team members in line with company guidelines and legislation including Risk Assessments, COSHH, Moving and Handling, Food Hygiene, Fire Safety and appropriate recording notification and investigation of untoward incidents and accidents including RIDDOR.