Front Office Receptionist - Cavan Crystal
Front Office Receptionist - Cavan Crystal
Cavan Crystal Hotel is a luxury 4* Hotel based in County Cavan. Cavan Crystal Hotel is an ideal destination nestled in the heart of the stunning lake county which is ideally situated in close proximity to many diverse tourist attractions.
Purpose of Role:
We are currently recruiting for a Receptionist to join our dynamic Front Office team. The ideal candidate will ensure consistent delivery of the highest standards of service and promote a professional and positive image of the Hotel and its operation to all Hotel guests. Ensure that the highest standard of service and the best possible guest experience is maintained. Be responsible for establishing and maintaining a professional relationship with hotel guests and patrons. This is a part- time position which will involve 3- 5 days per week.
The Responsibilities include:
Dealing with all check-in/out in a professional, efficient and courteous manner and ensuring that guests are helped with any information they may require during their stay.
Answering all phone calls in a polite and timely manner and assisting all callers.
Ensuring all daily reports are completed before the appointed time.
Liaise with all departments as and when requested
Inputting reservations from 3rd party websites and telephone bookings
Being familiar with all of the day to day business activities including arrivals, departures, and meeting room bookings.
Ensuring all cash, billing, and float procedures are adhered to at all times.
About this role
The Ideal Candidate will:
Previous experience working in a Hotel reception or similar is essential for this role
Knowledge of the Hotsoft Front Office system is an advantage
Maximum flexibility with regards to hours/ must be available to work over a 7 day period
Excellent sales and customer care skills
Excellent communication/telephone techniques and be computer literate
Enjoy working with the public
Must be a team player
Fluency in English
Enjoy working in a busy environment and works well under pressure
Perks and Benefits of working at Cavan Crystal Hotel
Excellent competitive salary
Enhanced Maternity Leave benefit
Discounted leisure centre membership
Complimentary, high quality meals on duty
Employee of the Month award
Complimentary barista-style coffee
Discounted rates in Windward properties for you as well as friends and family
Refer-a-friend scheme
Training and development opportunities dedicated to your development
Employee awards & staff recognition scheme including employee of the month, team recognition days and random treat days
Cycle-to-work scheme
Employee Assistance Programme
Digital Wellness Programme
PRSA pension scheme
About Windward Management
Cavan Crystal Hotel is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.
Join us today as a Front Office Receptionist!
What you will need
Required criteria
- Maximum flexibility with regards to hours/ must be available to work over a 7 day period
- Previous experience working in a Hotel reception or similar
- Fluency in English
Desired criteria
- Knowledge of the Hotsoft Front Office system
