Cordia Apartments - Housekeeper with Reception Duties
Cordia Apartments - Housekeeper with Reception Duties
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
You will be responsible for ensuring standards of cleanliness, hygiene and tidiness within the apartments and for reporting any maintenance requirements in order to comply with the Apartments established quality standards. You will be required to carry out front desk duties as and when required.
Hours
24 hours
Pay
Up to £13.20, depending on age
What we offer:
Health Care Cash Plan
Diamond membership of Kingsbridge Hospital Group
Enhanced Pension Scheme
Enhanced Maternity Pay
Enhanced Paternity Pay
Cycle to work
Recruit a friend scheme
Employee Appreciation and Social Events
Employee of the Month Award
£20 for completion of FLOW training
Increased Annual leave with service
Discount at Bodyscape – Employee rate and family and friend rate
Cyrospa discount rate at Bodyscape
Discount at Puregym
Communication and advice on Health and Wellbeing
Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
Work for globally renowned Hotel Brands
Employee Assistance Programme (EAP) & Wellbeing App
Perks & Discounts – access to perks and discounts on travels, shopping and much more
About this role
Your day to day
Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times
Carry out Company’s customer relation policy and communicate Apartment services to guests.
Carry out front desk duties at times as required, providing check-in and out service and anticipating guests’ needs as well as demonstrating excellent customer service
Answer telephones and deal with guest queries and bookings
To Clean apartments, corridor areas, stairs and public areas and to ensure they are cleaned on daily basis to the required standards and quality targets
Maximise the use of all resources and maintain costs at agreed levels
Oversee the ordering, delivery, count and storage of all linens and all items necessary to service your department, including bathroom items, tea/coffee making facilities, stationery, equipment, cleaning materials, etc., and to control cost to agreed levels
Actively participate in any training and personnel exercises designed to improve standards and performance levels
Upkeep of the equal opportunities policy to ensure that there is a neutral working environment
Work in accordance with standard procedures within each department
Keep staff/work areas tidy, safe, and report any hazard, accident, loss or damage to management an observe all requirements under Health & Safety at Work Act (1989)
Need to make sure to record all maintenance issues and highlight to the maintenance team.
How do I deliver this?
We genuinely care about people, and we show this through living the Andras Hotels behaviours.
Team Work – work cooperatively and effectively with others
Positive and “Can Do” attitude – positive, friendly manner with customers and colleagues
Commitment – “I do what I say”, commitment to do the best in everything I do
Diversity & Respect – welcome, include and demonstrate respect for all individuals from all groups
Integrity – honest, respectful and accountable
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.
What you will need
Required criteria
- Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers
- Problem solving skills and ability to work on own initiative
- Efficient in time management and goal oriented
- Must read, write and speak the English language fluently
- Strong Microsoft skills
- Candidate must work well with others and have a pleasant and approachable manner.
Desired criteria
- Experience as a departmental manager within a Hotel or Serviced Apartments
- Higher level qualification or management training
- Local market knowledge and experience with emphasis on local, corporate and group business
