Head of Finance Operations (FinOps)

We are seeking an experienced Head of Finance Operations (FinOps) to lead and modernise the organisation’s end-to-end finance operations function, overseeing high-volume transactional finance activities including Accounts Payable, Accounts Receivable, payroll operations, and related finance processes.

This role will be responsible for driving operational excellence, process optimisation, automation, and AI-enabled efficiencies across finance operations while ensuring strong financial controls, compliance, accuracy, and service delivery standards.

The successful candidate will play a key leadership role in maximising the value of NetSuite, improving finance workflows, enhancing reporting visibility, and building a scalable shared services-style finance operations model suitable for a growing healthcare organisation.

Responsibilities:

Finance Operations Leadership:

• Lead the day-to-day operations of transactional finance functions including:

  • Accounts Payable

  • Accounts Receivable

  • Payroll Operations

  • Transaction Processing

• Build a high-performing, service-oriented Finance Operations function with clear KPIs, SLAs, and accountability.

• Develop and implement a scalable operating model to support organisational growth.

• Partner closely with FP&A, Commercial Finance, HR, Procurement, and Home Managers.

Process Optimisation & Transformation:

• Review and redesign finance operational processes to improve efficiency, accuracy, scalability, and control.

• Identify opportunities for standardisation, simplification, and automation across finance workflows.

• Lead continuous improvement initiatives using Lean, Six Sigma, or similar operational excellence methodologies.

• Reduce manual intervention and duplicate processing activities through workflow redesign.

Automation & AI Enablement:

• Identify and implement AI-enabled solutions for high-volume, low-risk, repetitive finance activities.

• Drive automation initiatives including:

  • Invoice processing

  • Reconciliations

  • Exception management

  • Cash allocation

  • Payroll validation

  • Reporting workflows

• Evaluate emerging finance technologies and recommend practical solutions aligned with business needs.

Finance Systems & NetSuite Optimisation:

• Act as the finance operations lead for NetSuite process optimisation and user adoption.

• Collaborate with IT and external partners to improve:

  • System workflows

  • Integrations

  • Reporting capability

  • Controls automation

  • Data quality

• Ensure finance systems support operational efficiency and robust governance.

Controls, Governance & Compliance:

• Maintain strong financial controls and operational governance across all transactional activities.

• Ensure compliance with internal policies, audit requirements, payroll legislation, and regulatory standards.

• Support internal and external audit activities.

• Develop operational risk frameworks and escalation procedures.

Team Leadership & Capability Development:

• Lead, mentor, and develop finance operations teams and team leaders.

• Build a culture focused on accountability, continuous improvement, customer service, and innovation.

• Support workforce planning and efficient resource allocation.

Develop capability within the team around automation, systems usage, and process ownership.

Performance Management & Reporting:

Establish and monitor operational KPIs and service metrics including:

• Invoice turnaround time

• Payment accuracy

• Payroll accuracy

• Payment accuracy

• Payroll accuracy

• Query resolution

• Productivity measures

• Deliver regular operational reporting and insights to senior leadership.

Use data to drive decision-making and process improvements.

Essential Experience

• Significant experience leading high-volume finance operations or shared services functions.

• Proven experience managing Accounts Payable, Accounts Receivable, payroll operations, or finance transaction processing teams.

• Strong track record of process optimisation, automation, and operational transformation.

• Experience implementing or optimising ERP systems, preferably NetSuite.

• Experience driving efficiency improvements within growing or multi-site organisations.

Demonstrated success leading teams through change and transformation initiatives.

Essential Skills & Competencies

• Strong operational leadership and stakeholder management skills.

• Excellent understanding of finance operations, controls, and governance.

• Strong analytical and problem-solving capabilities.

• Commercially aware with a continuous improvement mindset.

• Knowledge of AI and automation tools applicable to finance operations.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong communication and influencing skills.

Preferred Experience

• Experience within healthcare, care homes, hospitality, or other multi-site service environments.

• Exposure to shared services or centralised finance operations models.

• Experience with workflow automation, RPA, OCR, or AI-enabled finance technologies.

Knowledge of payroll systems such as Sage Payroll.

Qualifications

• Degree in Finance, Accounting, Business, or related discipline desirable.