Events Coordinator
Events Coordinator
Lough Erne Resort is a luxury hospitality destination, nestling within its own 600-acre peninsula. As one of Ireland’s top resorts it provides guests with the opportunity to escape to the tranquillity of the countryside where they can stay, dine, spa and golf: it is truly a world apart.
We are currently looking to recruit an experienced Events Coordinator to join the resort’s events team.
As an Events Coordinator you will meet with events bookers to secure business for the resorts function spaces. You will conduct show arounds of the property, explain packages and secure event business.
In addition to completing function sheets for all details of booked events and updating the required resort computer packages.
About this role
Duties
Accurately reflect the image of the hotel by personal contact and appearance at all times
Maintain records of competitors, products, rates and developments.
Set up and maintain, conference and events systems on Opera, Sales Files and Sales Records.
Concentrate sales efforts in market segments which best reflect the needs of the Resort.
Arrange in conjunction with the management team, client events.
Deal with incoming conference and banqueting enquiries.
Show prospective clients, bride and grooms and guests around the hotel with the aim of converting show rounds to sales
Check and offer required availability and revert to the client within specified brand standards turnaround time
Draft and send proposals as requested within 24 hours of receipt of enquiry.
Liaise with reservations when accommodation is required
Inputting of Rooming list to Opera when accommodation is a requirement of the event.
Obtain the fullest client details on booking and enter onto a booking form and Opera files
Optimise profitability from selling of meeting rooms and conference and banqueting with bedrooms
Deal with all correspondence addressed to the events department and file accordingly
Transfer all details onto weekly function sheets to ensure all details are up to date.
Amend sheet daily and communicate all changes to relevant departments
Research and make client appointments
Keep clients advised of latest information regarding the hotel
Issue completed function sheets from Opera on a weekly basis for the coming 10 day period.
Issue and keep up to date relevant reports – both through Opera and Manually.
Attend/chair weekly function sheet meetings
To perform any other duties as requested by the General Manager
Health & Safety
To be aware of and adhere to all Health, Fire and Safety Procedures and to remain vigilant to possible risks and ensure that anything of a suspicious nature is reported to management.
Miscellaneous
Maintain high level of Standards, Personal Hygiene, Uniform, Appearance and conduct.
To attend all meetings and training courses requested by your Departmental Manager or Human Resources and Quality Officer.
To continuously seek to improve your department’s efficient operation and standards.
To be fully conversant with the sales function within your departments and to take every opportunity to optimise sales.
To assist with observing security measures for the hotel and report anything that may appear suspicious.
To pass on all lost property to the Accommodation Department.
To ensure all maintenance needs are reported to the Maintenance Coordinator/ Duty Manager.
What you will need
Required criteria
- Proven experience of event coordination
- Previous experience of administration
- Have an excellent eye for attention and detail
- Expectational customer care
- Strong negotiation and communications skills
Skills needed for this job opportunity
Establishing Rapport With Clients
Planning & Scheduling
Ability to Identify and Anticipate needs
Exceptional Customer Service Skills
