Building Concierge / Attendant Lincoln Building
Building Concierge / Attendant Lincoln Building
About Us
Andras Hotels is Northern Ireland’s largest hotel group with eleven hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the Job?
You will be the face of the building, greeting as well as monitoring visitors. Reporting to the Estates Manager this position will be responsible for overseeing the daily operations and security of the building.. The role includes working with contractors and assisting with planning and carrying out planned and reactive maintenance, You will play also an important role in Fire Safety in the buildings by carrying out safety checks, updating the Fire Register. The role includes maintaining the cleanliness of the building and in particular the entrance and service areas. You will work closely with the Estates department.
Hours - 46 hours
About You
You will be a well presented, proactive, professional, hardworking and committed individual who understands the importance of building management in Andras House Properties. You will have a good organisational skills, have a good attention to detail and be able to work on your own.
Why work for us?
We are always looking for talented and enthusiastic team members at all levels to join our company. We want to encourage our team members to develop new skills, embrace new challenges and be rewarded in our company.
What we offer:
· Discounted Hotel Rates for employees and for family and friends
· Health Care Cash Plan
· Diamond membership of Kingsbridge Hospital Group
· Enhanced Pension Scheme
· Enhanced Maternity & Paternity Pay
· Cycle to work scheme
· Recruit a friend scheme
· Employee Appreciation and Social Events
· Increased Annual leave with service
· Discount at Bodyscape – Employee rate and family and friend rate
· Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
About this role
Your day to day
Attend to the front desk of Lincoln Building, opening up at 8am and locking doors at 5:30pm
Assist those who enter that need assistance in a pleasant and courteous manner
Responsible for the opening/closing and the security of the whole building, reporting any suspicious behaviours and accidents
The ordering and distribution of toiletries that arrive to each area required
You will be responsible for the post that arrives in the morning and distribute this to the appropriate tenant
Fire Duties – implementing and updating the Fire Register. Responsible for duties involved with fire drills within the building and have a working knowledge of the operations of the fire alarm system
General and ad-hoc cleaning duties, to include spillages, brushing and cleaning around exterior of front door and car park area, and supervising agency cleaners
Responsible for light maintenance duties that may be required e.g. changing of light bulbs
Planning and scheduling the servicing of building systems and health and safety tasks by external contractors through use of property management application
Liaising with external contractors and service providers for maintenance and repair work
Monthly Meter Readings
Monitor Bins and report when required to be emptied
Inspect and patrol buildings regularly owned by Andras House as and when required
Any other duties at the discretion of the management
Coordinate with tenants to address their concerns, needs or complaints escalating to Estates Manager when required
Inspecting the building regularly to identify maintenance needs and safety hazards
How do I deliver this?
We genuinely care about people, and we show this through living the Andras Hotels behaviours.
Teamwork – work with commitment, cooperatively and effectively with others
Brand Hearted – understand and live the brand standards, exhibiting a positive, friendly manner with customers and colleagues
Diversity & Respect – welcome, include and demonstrate respect for all individuals from all groups
Integrity – honest, respectful and accountable
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.
What you will need
Required criteria
- • Experience in a customer facing role or supervisory position
- • Excellent verbal and written communication skills
- • IT skills in Microsoft applications
- • Good time management skills
- • Team player and problem-solving skills
Desired criteria
- • Experience within a building attendant or property management or building maintenance
- • 5 GCSE’s at Grade C or above to include English
