Receptionist (bank)
Receptionist (bank)
Come and make a difference with the team at Riverdale Care Home! #CareWithUsAtWestgate
We are looking for a compassionate and caring Receptionist to join our family.
As our front-of-house Receptionist, you will be the first point of contact for all visitors, residents, and team members. You will provide a warm Westgate welcome and be the friendly face that makes everyone feel at home from the moment they arrive.
If you are passionate about making a difference and want to be part of an exciting new venture, we would love to hear from you!
About this role
Shifts from 8.30am/9.30am - 4pm
This is a bank position, providing flexible reception cover during periods of annual leave, sickness and other staff absences, helping to ensure the reception service remains fully supported
Provide a warm and professional welcome to residents, families and visitors
Manage incoming calls and direct them appropriately
Handle inquiries and provide accurate information about the care home’s services
Schedule and coordinate appointments, tours and meetings
Maintain a clean, organised and welcoming reception area
Assist with administrative tasks such as mail sorting and data entry
Liaise with staff across all departments to ensure smooth daily operations of the home
Respond promptly and effectively to emergencies or unusual situations
Why work at Westgate?
Equal pay for young workers who are paid the same as staff aged 25+
Improve your financial wellness and flexibility with Stream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK’s favourite shops
Access to the Blue Light Card (employee discount scheme)
Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme
Refer a Friend Scheme - earn up to £500 for a successful referral!
Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social events
Support in achieving additional qualifications, including nationally recognised qualifications
Access to financial and wellbeing support through The Care Workers Charity
Comprehensive staff induction with free training and professional development
What you will need
Required criteria
- Previous experience in a receptionist or front-of-house role, ideally in a luxury care home setting
- Outstanding interpersonal and communication skills
- Strong organisational skills with the ability to multitask effectively
- Proficiency in Microsoft Office and other relevant software
- Empathy and understanding when engaging with elderly residents and their families
