Customer Service Coordinator

Responsibilities:

• Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.

• Schedule and manage service appointments, including vehicle drop-offs and collections.

• Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.

• Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.

• Build and maintain strong customer relationships to encourage repeat business.

• Promote and recommend relevant products, services, packages, and retail options where appropriate.

• Coordinate with technicians regarding parts ordering and communicate any delays to customers.

• Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.

• Process payments and maintain accurate service records and documentation.

What We’re Looking For

·       Previous two years experience in a customer facing, or administrative role.

·       A customer service champion with excellent communication skills.

·       Strong organisational abilities and attention to detail.

·       A team player who thrives in a busy, fast-paced environment.

What We Offer

·        Market-leading salary plus performance-related bonus

·        30 days annual leave

·        Pension provision

·        Life insurance cover

·        Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme

·        Cycle to Work Scheme

·        Long Service Awards

·        Enhanced maternity & paternity leave

·        Job security, work-life balance, and clear career progression opportunities

Additional Information

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.

Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.

Equal Opportunities

Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.