Ibis City Centre - Assistant Food & Beverage Manager
Ibis City Centre - Assistant Food & Beverage Manager
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the Job?
As Assistant Food and Beverage Manager, you’ll assist in the management of food and beverage operations in the hotel restaurant and bar to ensure quality service and standards are maintained to deliver a memorable guest experience throughout daily service always following government regulations concerning health, safety or other requirements. Working closely with all food and beverage management and deputising in their absence.
What we offer:
Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
Health Care Cash Plan
Diamond membership of Kingsbridge Hospital Group
Enhanced Pension Scheme
Enhanced Maternity Pay
Enhanced Paternity Pay
Cycle to work
Recruit a friend scheme
Employee Appreciation and Social Events
Employee of the Month Award
£20 for completion of FLOW training
Increased Annual leave with service
Discount at Bodyscape – Employee rate and family and friend rate
Cyrospa discount rate at Bodyscape
Communication and advice on Health and Wellbeing
Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
Work for globally renowned Hotel Brands
Reward Club Incentive Scheme
Hotel Incentive scheme
About this role
People
• Assist in managing everyday activity, plan and run shifts
• Develop your team and improve their performance through coaching and feedback, and assist in creating training plans.
• Assist in training colleagues to make sure they deliver with compliance and to the standards we expect
• Take a hands-on approach to helping develop your team
• Along with your manager, help to coach and develop supervisors
• Assist in any HR related procedures.
Guest Experience
• Make sure all food and beverage equipment is in operational condition and regularly cleaned
• Make sure all food and beverage facilities are clean and properly stocked to anticipated business volume
• Establish and achieve quality and guest satisfaction goals. Help guests with their requests andcomplaints - making sure you maintain a high level of guest satisfaction
• Always ensure assistant manager or managerial staff presence
Responsible Business
• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimizewaste
• Report weekly training to your manager
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.
Financial
• Monitor control expenses with a focus on labour costs as directed by management
• Assist in Drinks and Cocktail Menu ideas, and promotions
• Make sure credit and financial transactions are handled in a secure manner.
Accountabilities
As well as supervising team members Duty Management shifts are also an integral part of this role. Hours of work are 40 hours per week and will include morning, evening and weekend and bank holidays.
How do I deliver this?
Heartist Transforming” - Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.
AccorHotels sees a “Heartist” in each employee — a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:
· Make guests feel welcome
· Make guests feel heart-warmed
· Make guests feel incredible
· Make guests feel like they belong.
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
What you will need
Required criteria
- • Some college and/or advanced training in food and beverage management
- • 1 years of related experience, in supervisor or assistant manager position, or an equivalent combination of education and experience
- • Bachelor’s degree / higher education qualification in Hospitality preferred
- • Must speak local language.
