Food & Beverage Assistant
Food & Beverage Assistant
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together, we can do amazing things.
We are seeking a reliable and enthusiastic person to support our Lough Bar Team at the exclusive Culloden Estate & Spa.
Supported by our Beverage Manager, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.
This is a full-time position, five days out of seven and will be based on a variety of shifts including mornings, afternoons, evenings, and weekends as required.
We offer a range of benefits including free staff meals, employee discounts, cash and credit cards tips, and opportunities for career progression and development. For further details about our benefits, click here.
Hastings Hotels is an equal opportunities employer.
We reserve the right to apply enhanced shortlisting criteria.
About this role
To be responsible for the presentation of the bar and the service of beverages and snacks for greatest enjoyment of our guests.
To maintain the cleanliness of service areas according to Hastings Standards.
To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, bar stocks, preparing and serving beverages, taking orders and payments.
Greeting guests and responding to their queries.
To ensure all cash, charges, floats and till procedures are carried out correctly.
To use equipment and bar pumps efficiently, to maintain proper measures and ensure minimum wastage.
To always maintain the security of stock areas, immediately reporting any breaches.
To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
To comply with all health, safety and hygiene policies and procedures.
Any other duties as required by management.
What you will need
Required criteria
- Right to Work in the United Kingdom
- Ability to deliver an exceptional standard of customer service
- A professional appearance
- A high level of attention to detail
- Excellent communication skills
- Previous hospitality experience in a quality establishment
Desired criteria
- Previous experience in a hotel
- Familiarity with Cocktails
Skills needed for this job opportunity
Operating Till Skills
Bar Service
Food Service Skills
Exceptional Customer Service Skills
