Parts Advisor (Ballyclare)
Parts Advisor (Ballyclare)
Job Role
Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently recruiting for the above role to join the existing team at our Ballyclare dealerpoint.
Hours of Work
This position will be based at our Main Ballyclare Depot and will be a 40 hour work week, with normal hours of work organised by rota in advance. The rota will cover our customer demands, currently Monday to Thursdays 8:00-21:00, Fridays from 08:00-18:00 and Saturdays 08:00-14:00. Some flexibility will be expected outside of these hours as needed due to operational requirements.
As an equal opportunities employer, Dennison Commercials Ltd. welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability.
About this role
Job Role
The primary duties of this position include:
- Dealing with parts enquiries via telephone, face to face and e-mail
- Proactive sales of parts to existing and new customers, relationship building with customers
- Fulfilling parts enquiries and orders from retail customers and our own workshop
- Maintaining an efficient stock control system
- Parts picking from warehouse
- Monitoring and order replenishment of impressed stock with key customers
- All administrative duties associated with parts ordering and returns
- Ensuring that the Parts Department runs as efficiently as possible
- Ensuring that customer demands are met, and that the correct solution is supplied
- Ad hoc duties commensurate with the position
What you will need
Required criteria
- Ability to work as part of a team
- Ability to communicate effectively at all levels, both internally and externally, in a professional manner
- Being accountable
- A full and clean driving licence
- Be willing to accept change and have the ability and flexibility to adapt accordingly as business needs require
- Have a responsible and methodical attitude to work
- Have the ability to prioritise effectively and be highly organised
- Be self-motivated, proactive and have the ability to work on their own initiative
Desired criteria
- Relevant parts experience within motor factors or commercial vehicle industry - working within a franchised dealership parts department would be highly desirable
- A reasonable level of computer literacy would be advantageous, along with previous experience of using stock control systems
Skills needed for this job opportunity
Managing Upsell Activities
Sourcing
Supply Chain
