Customer Service & Operations Coordinator - Snap Mayo
Customer Service & Operations Coordinator - Snap Mayo
The Company:
Snap is a leading print and essential marketing/promotion services partner in Ireland.
It was founded in 1984 and today employs c100 staff across 17 territories in Ireland. Snap Mayo has been helping businesses across Mayo and the surrounding counties promote their brand and grow their business for 20 years.
As part of the award-winning Snap Ireland network, we combine the strength and expertise of a national brand with the personal service and flexibility of a locally owned business. Snap is passionate about helping companies promote their brand in a creative, modern and innovative way, enabling them to grow their business. Working with Irish SME’s, multinational companies and large corporate organisations, Snap provides a range of products and services across Print, Design, Promotional Products, Signage and Digital Solutions. Winners of multiple Irish Franchise awards, including Service Franchise of the Year on three separate occasions.
The Role:
The Customer Service & Operations Coordinator plays a key role in delivering an outstanding customer experience while supporting the day-to-day operations of the business. This is an ideal opportunity for someone who enjoys variety, thrives in a fast-paced environment, and is happy to get involved wherever needed.
While customer service, quoting and order management are the primary focus of the role, we are looking for someone who is flexible and enjoys learning different aspects of the business. Depending on experience and workload, this may include assisting with production, operating print equipment, basic artwork/design amendments, finishing work or supporting other operational tasks.
This role would suit someone who enjoys no two days being the same and takes pride in being a reliable, hands-on team member who is willing to support colleagues to ensure customer deadlines are met.
In this role, the Customer Service & Operations Coordinator will lead from the front and take responsibility for the successful and timely execution of all requirements needed to provide the highest level of service [at all levels of customer engagement] and in parallel execute business objectives/KPI’s, with the goal of driving sales growth.
About this role
Key Responsibilities:
Creating customer quotes and follow-up, based on customer needs [with a high attention to detail, conversion and client satisfaction]. All activity to be logged in CRM and Business Management system.
Ensure project deliverables are met by closely monitoring/liaising with production team and suppliers.
Drive long term growth by building strong relationships with team and customers.
Support the production team during busy periods, assisting with print finishing, machine operation or other production activities where trained to do so.
Identify Sales Opportunities, proactively spot opportunities during customer interactions and coordinate with Management to schedule meetings to drive sales growth.
Assist with basic artwork amendments or design tasks where experience permits.
Work collaboratively across all areas of the business to ensure customer deadlines and service standards are consistently achieved.
Demonstrate flexibility by supporting different functions within the centre as business needs require.
Maintain high standards of quality, housekeeping and health & safety across all work areas.
Place a high priority on delivering quality results, go above and beyond client expectations.
Carryout other tasks as required by management.
Key Attributes:
It is a must that the individual is highly organised with the ability to manage multiple activities simultaneously to accomplish goals, establishes efficient work procedures to meet objectives and be skilled in prioritising and meeting deadlines. A problem solver, who can address issues in a professional manner.
A person with a hard-working ethos who is flexible, maintains effectiveness by adjusting behaviour, work routines, and habits to meet a goal and/or changing circumstances.
A positive, can-do attitude and dedicated to going above and beyond.
Enjoys working in a varied role where no two days are the same.
A hands-on team player who is happy to roll up their sleeves and support colleagues across different areas of the business.
Curious, eager to learn new skills and comfortable working across customer service, administration and operational tasks.
Adaptable and thrives in a fast-paced, ever-changing environment.
What you will need
Required criteria
- Place a high priority on delivering quality results, go above and beyond client expectations.
- Willingness to learn production processes and support operational activities as required.
- Excellent communication skills, professional phone manner and customer focus are essential.
- Strong understanding and ability to ensure standards and processes of Quality [ISO standard], Health, Safety and Environment are upheld.
- Proficient in the use of Microsoft Office suites, Data extraction and ability to run reports as required
- A strong educational background and fluent in English. Desire to learn/take feedback
Desired criteria
- Experience within the print, signage, promotional products or graphic design industry would be advantageous.
- Previous experience operating print or finishing equipment would be highly desirable, although full training can be provided.
Skills needed for this job opportunity
Communication
Listening/ Active Listening
Teamwork
