Service Manager
Service Manager
About Us:
Wernick Power, a recent addition to the Wernick Group, is a national provider of temporary power generation solutions. Established in 1934, the Wernick Group remains a family-run and owned company, witnessing a significant increase in profits over the past five years. Our success is attributed to the dedication and quality of our workforce, comprising individuals with enthusiasm, vision, friendliness, and a can-do spirit.
Who We Are Looking For:
Our Generator Service Managers are responsible to ensure the efficient, safe and effective delivery of equipment to our customers. Through a team of engineers, the assets are maintained and serviced as required and to manage all aspects of a depot productivity and delivery of SHEQ standards.
About this role
Key Responsibilities:
Adhere to and promote SHEQ group standards, including promoting safety observations maintain, repair, service company assets in line with group standards
Manage a team of engineers to achieve optimum productivity, ensure they are competent, capable and trained accordingly and to develop them for future progression
Ensure all transactional elements of the role are managed effectively, such as breakdowns, upload jobs to engineer tablets and determine chargeable items
Demonstrate excellent customer service skills
Ensure service schedule is in line with business KPI’s
Maintain and update all engineering training and personal development plan skills matrix
Conduct regular welfare checks each month
Conduct toolbox talks with the engineers monthly, or as and when required for updates on matters such as H&S, yard/depot change in operating procedures etc
Ensure depot and engineering standards are consistently adhered to
Essential Criteria:
Skills and experience in mechanical or electrical disciplines relevant to the scope of equipment involved in the role.
Adequate skills for performing competent maintenance routines, whether in field service or depot-based roles.
In-depth skills for competent fault diagnosis, dismantling, repair, and testing of the defined equipment type, for repair roles.
Experience in working with generator engines is essential; applications without this experience will not be considered.
Be able to fault find and try to diagnose faults over the phone before sending to an engineer.
Leadership experience is essential
Criteria:
Hold a C and G, NVQ, or other recognised professional or vocational qualifications in the relevant technical discipline. (Desired)
In-depth experience in multiple technical disciplines, such as mechanical and electrical. (Essential)
Hands-on experience in service, maintenance, installation, and repair of diesel-driven generators.(Essential)
Your Future with the Wernick Group
At Wernick, you're more than an employee; you're a vital part of a team that’s building the future of construction. Join us in our journey of continuous innovation and commitment to quality, and let's be 'Altogether Stronger'.
Competitive salary and bonus scheme
Company car and fuel cards
Generous holiday allowance (rising with service)
Option to sell or carry over up to 5 days holiday
Option to buy up to 5 days holiday each year
Christmas Shutdown
Group pension scheme
Annual Salary review – takes place each January
Long service awards
Employee of the Month awards
Customer service awards
Life Assurance
Personal Accident Insurance
Free onsite parking
Employee assistance programme
Training and progression opportunities
Family run and well established, secure company (trading over 90 years)
Open door policy
Employee Referral scheme
Benefits scheme (discounted retailers such as money off Apple, Virgin Atlantic Holidays, Currys, Argos, Tesco and restaurants including Harvester, Miller and Carter, Nandos and many more)
Corporate Eyecare Scheme through Specsavers
Ideas portal (message the CEO) and awards for implemented suggestions
Cycle to work scheme
Annual paid volunteering day
Healthcare cash plan
Equal Opportunities Statement:
We are committed to being an equal opportunities employer and welcome applications from all sections of the community.
Important Notice to Recruitment Agencies:
Any unsolicited CVs sent will be at the agency's own risk and will be considered as 'gifts'. We have no liability for any fee or otherwise. We reserve the right to engage with candidates directly and accept unsolicited CVs as the default position. If recruitment agency assistance is required, we will contact them directly.
Thank you for your interest in Wernick Group. We look forward to hearing from you.
The company is unable to sponsor employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.
We may close this vacancy earlier than the closing date dependent on application numbers.
What you will need
Required criteria
- Generally, skills and experience in mechanical or electrical disciplines which are relevant to the scope of equipment types involved in the role
- For servicing and maintenance roles, (whether field service or depot based) skills must be adequate to reliably perform or quickly develop reliable performance of competent maintenance routines.
- For repair role skills must be in depth, sufficient for competent fault diagnosis, dismantling, repair and testing of the defined equipment type.
- Experience in working with generator engines is an essential criteria and applications without the above essentials will not be considered
- Have in-depth experience of a multiple technical disciplines, e.g. both mechanical and electrical.
- Hands-on experience of service, maintenance, installation and repair of diesel driven generators.
- Full UK driving license
