Clinical Case Manager
Clinical Case Manager
About the Role:
We are recruiting an experienced Registered Nurse to join our APAC Clinical Operations team in a dynamic, diverse and fulfilling role. Our nurse-led team, which includes doctors, coordinators and administrators, coordinates medical care for people who are injured or unwell overseas, and supports families through unfamiliar healthcare systems.
This role presents an exceptional opportunity for a nurse to transition from the demands of a clinical environment into an office-based position, while continuing to apply their valuable clinical expertise in a global context.
Key benefits:
Office-based role while maintaining patient contact via telephone and digital platforms
Flexible daytime working patterns
Access to Healix Academy, offering professional development and qualifications (e.g. ILM Level 5 Leadership & Management, clinical pathway development, risk management)
About Healix:
Our purpose is to help people in difficult situations—whether that’s a cancer diagnosis, needing medical assistance far from home, or being affected by conflict or natural disaster. We support them, guide them, and ensure they receive the care they need. If necessary, we coordinate their safe return home.
We are a multidisciplinary, supportive team of problem-solvers who are experts in navigating the global health and security landscape. Our wider team includes doctors, coordinators and security specialists, all working collaboratively to deliver the best outcomes for our patients.
About You
Registered Nurse with a current AHPRA Nurse Registration
Post-registration clinical experience (ideally 3+ years)
Previous experience in case management or care coordination is advantageous
Clinical background may include:
Primary care / general medical or surgical nursing (adult and/or paediatric)
Acute care (e.g. ICU, Emergency Department, Acute Assessment Unit)
Military or remote/expedition nursing
Public health or travel health nursing
Humanitarian or NGO environments
Skills and attributes:
Strong clinical judgement with the ability to identify and escalate critical medical issues
Confident communicator with excellent telephone etiquette
Strong written communication skills in English
Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and case management systems
Ability to work effectively under pressure in a fast-paced, global environment
Adaptable, empathetic and solutions-focused approach
Additional language skills are advantageous
Enjoys working collaboratively and developing clear, patient-centred care plans
About this role
As a Clinical Case Manager, you will play a pivotal role in addressing the healthcare needs of a diverse global patient base. Responsibilities include:
Conducting medical case management activities with a focus on patient wellbeing and satisfaction
Providing medical advice and recommendations to patients and clients via telephone and digital communication
Liaising with international healthcare providers to obtain medical information, coordinate treatment, and recommend care plans
Assessing medical reports and preparing referrals to ensure appropriate and timely patient care, while supporting duty-of-care obligations
Evaluating local standards of care against international best practice and advising on fitness to travel (including fitness to fly)
Conducting pre-travel medical screenings and providing overseas travel health advice
Collaborating with non-medical colleagues and consulting with in-house doctors to develop safe, effective care plans
Arranging medical evacuations and repatriations via commercial airlines (with medical escorts) or air ambulance
Opportunities to act as a medical escort on international repatriations
Contributing to internal quality improvement initiatives
What you will need
Required criteria
- We require basic IT skills along with excellent written and verbal communication skills
- Ability to work within a team environment as well as directly with clients
- Be able to work independently in order to plan and manage their caseload.
- AHPRA Registration
