Operations Manager - Osprey Hotel - Full Time

Discover Your Future at Osprey Hotel – Where Every Day is a New Opportunity!

Our Hotel:

The Osprey Hotel a luxury four-star spa hotel situated in the heart of vibrant Naas town, only 35 minutes from Dublin – an idyllic location! Perfect for exploring the abundance of family activities around Kildare or wandering further into Ireland’s Ancient East.

Are you looking for a workplace that values your skills, nurtures your growth, and fosters a vibrant and dynamic environment? Look no further than the Osprey Hotel

The Role

If you would like room to build your career this may be the exciting opportunity you’ve been searching for. You must demonstrate strong leadership skills, innovative thinking and unparalleled passion for the hospitality industry. As Operations Manager you will work with the entire Management Team to develop and maintain a strong team who can work together to deliver excellent customer service at all times. A passion for mentoring and developing others is a must. You will be responsible for overseeing and leading day to day operations within all departments.

Duties and responsibilities will include:

·        Assist the General Manager and Hotel Manager in the day-to-day running of the property, ensuring it operates as a profitable, customer-focused and team-oriented business.

·        Take overall responsibility for the daily operation of the Osprey Hotel, ensuring the delivery of exceptional guest experiences and operational excellence across all departments.

·        Oversee departmental revenue and expenditure to achieve optimum financial performance in line with agreed budgets and targets.

·        Drive sales, manage costs and maximise profitability to achieve or exceed the hotel's budgeted financial plan.

·        Monitor key performance indicators and operational metrics, taking appropriate action to improve performance where required.

·        Continuously review and enhance the hotel's product and service offering to exceed customer expectations and maintain a competitive advantage in the marketplace.

·        Ensure all departments operate in accordance with company policies, brand standards and relevant legislative requirements.

·        Lead, support and develop the Management Team through regular coaching, training and performance management.

·        Ensure all managers and team members receive appropriate training and development opportunities to support operational success and career progression.

·        Maintain the highest standards of presentation, cleanliness and service delivery throughout the hotel.

·        Foster positive working relationships across all departments, promoting teamwork, collaboration and employee engagement.

·        Build and maintain strong relationships with guests, suppliers, local businesses

·        Hold regular communication meetings with management and team members to ensure effective information sharing and collaboration.

·        Maintain awareness of daily business levels, occupancy, events and operational priorities, ensuring this information is effectively communicated across departments.

·        Support the recruitment, selection, onboarding and retention of employees, ensuring staffing levels meet operational requirements.

·        Oversee employee performance management processes, including probation reviews, performance development and succession planning.

·        Create a positive working environment where team members feel valued, respected and empowered to contribute to the overall success of the hotel.

·        Promote a culture of learning, development and continuous improvement across all areas of the business.

·        Ensure compliance with Health & Safety, Fire Safety, Food Safety, GDPR and all other relevant company and legislative requirements.

·        Act as Duty Manager as required

·        Handle guest feedback and complaints professionally and efficiently, ensuring prompt resolution and continuous improvement of service standards.

·        Support the implementation of business initiatives, projects and operational improvements aimed at enhancing the guest experience and driving business performance.