Regional Manager - South & North Yorkshire Region

Manage the performance of the region ensuring:

·         Operational efficiency/effectiveness

·         Budget and Profitability performance

·         High quality of care delivery

·         Effective recruitment and close monitoring of all wage costs

·         Effective relationships with contractors/regulators

·         Participating in policy and strategy development of the group and ensuring Home Managers implement all new policies and strategies

·         All new acquisitions are standardised to Hill Care Ltd policies and procedures

1. Financial Performance

·         With the Home Managers and the Finance Department, prepare annual budgets for each home for presentation to the Directors for approval, facilitating and ensuring full ownership of the final document

·         Monitor the performance of each home both weekly and monthly using the Management Information provided by the Finance Department taking immediate corrective action as required

·         Maximise average fee rates in each home

·         Develop action plans to address under performance as necessary and directed by the Operations Director

·         Monitor effective use of financial resources

·         Review fees annually with the Home Managers to present to the Directors as required

·         Monitor debt levels in each home to ensure that all fees owed are paid and that debt recovery systems are in place and being actioned

2. Occupancy

·         Ensure Marketing action plans are developed, implemented and evaluated where necessary at the direction of the Operations Director

·         Assist the Home Manager in the implementation of the marketing action plans

·         Intensively support new managers and homes with reduced occupancy

·         Ensure all staff are fully trained to effectively manage a sales enquiry from the first point of contact to admission

·         Ensure that a high standard of presentation is maintained in all viewing rooms and the home in general to ensure the required standard is achieved at all times

·         Provide feasibility studies on proposed new business opportunities

·         Manage the change process when changing registration to meet local demand

·         Liaise with commissioners of care to ensure market need is being provided

·         Assist the Operations Director in producing tender bids for new business

·         Ensure staffing levels/mix are adjusted to occupancy levels/mix

3. Management of Staff

·         Recruit Home Managers with the relevant skills and experience in accordance with Hill Care Ltd recruitment policies

·         Induct new Home Managers using documentation available and support new managers to successfully complete their probationary period

·         Conduct and record Home Managers supervision at least six times per year and conduct and document Home Managers annual appraisal

·         Identify and agree personal training plans for each Home Manager assisting them to achieve these goals

·         Carry out any specific part of the disciplinary process including thorough investigations, disciplinary meetings and appeal meetings as required and discussed with the Operations Director

·         Carry out grievance meetings as required and discussed with the Operations Director

·         Provide thorough reports on each stage of the disciplinary process or grievance process

·         Ensure each homes recruitment practices are in line with current policy and regulatory requirements

·         Monitor recruitment activity to minimise/eliminate the use of agency

·         Ensure Home Managers seek authorisation for agency usage from you prior to it being used

·         Aim to protect the company from prosecution at all times

4. Quality of Care

·         Participate in the development and annual review of all policies and procedures for the group

·         Monitor homes to ensure their compliance with policies and procedures

·         Monitor the care people, who use the service, receive through conducting regulation 26 visits, audits, questionnaires, observation and complaint management

·         Continually aim to improve the standard and quality of care through audit, evaluation and development of action plans in all aspects of care delivery periodically reviewing progress of all action plans

·         Collate, analyse and report to the Operations Director on a monthly basis (or as directed) all key performance data for each home with corrective action plans as required

·         Monitor inspection reports ensuring that all actions are acted upon

·         Recognise, praise and communicate good practice/performance

·         Monitor the completion of all home risk assessments in line with the company Health and Safety Policy

·         During Home visits observe for any breaches of Health and Safety regulations and take immediate corrective action

·         Report immediately to the Operations Director any infectious diseases or any significant events in the home likely to adversely affect the safety, health and welfare of the people using the service, staff or visitors

5. Customer Relations

·         Facilitate effective communication with the people who use the service, relatives, professional colleagues, staff members and others

·         Train and induct Home Managers in the handling of comments/complaints ensuring compliance with the complaints policy for the company

·         Implement investigations into serious/significant complaints and provide a full detailed report to the Operations Director with recommendations for action required

·         To take the lead in all Adult Protection issues/reporting/meetings

·         Represent Hill Care Ltd at meetings with CQC, local associations, PCT’s and Commissioning authorities

6. General

·         Participate in the integration of all new homes to the company

·         Assist in the development and review of all policies and procedures

·         Where a home is temporarily without a Home Manager ensure all operations of the home continue covering the home yourself if required

·         Provide out of hours on call service to the homes in the region/group as required

·         Participate in the development and implementation of the training strategy for the group

·         Participate in the appointment of external contractors for the group

·         Carry out all duties in a safe manner having regard for the health, safety and welfare of self, staff, people who use the service, visitors and contractors

·         To carry out other duties as will, from time to time be directed