Front Office Manager Ballymascanlon Hotel & Golf Resort
Front Office Manager Ballymascanlon Hotel & Golf Resort
Front Office Manager
Ballymascanlon Hotl & Golf Resort are now recruiting for the position of Front Office Manager
About Ballymascanlon Hotel & Golf Resort
The Ballymascanlon Hotel is a four-star property set on 130 acres of beautiful parkland; this impressive Victorian House forms the heart of this Hotel. It is one of the most remarkable historical estates in Ireland dating back to 833 A.D.
About Windward Management
Ballymascanlon Hotel & Golf Resort is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.
Join us today as a Front Office Manager!
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About this role
The Front Office Manager is responsible for overseeing the daily operations of the front desk, guest services, reservations, and lobby area to ensure outstanding guest satisfaction and operational efficiency. This role ensures smooth check-in and check-out processes, handles guest concerns, manages staff scheduling, and maintains adherence to hotel standards and procedures.
Key Duties & Responsibilities
· Ensure the highest level of guest service is delivered consistently.
· Supervise daily front office operations including check-ins, check-outs, reservations, and cash handling.
· Maintain accurate room inventory and collaborate with housekeeping to ensure room readiness.
· Ensure compliance with hotel policies, procedures, and brand standards.
· Oversee night audit operations and verify daily revenue reports.
· Recruit, train, and develop front office staff including receptionists and reservations agents.
· Prepare & Manage Rosters ensuring adequate coverage based on business levels
· Foster a positive and professional team environment.
Skills needed for this job opportunity
Exceptional Customer Service Skills
Reception skills
Reservation skills
Supervisory Skills
